Guidance: Application for registration as a new provider of aged care services

Introduction

Becoming a registered provider

Under the Aged Care Act 2024, funded aged care services can only be delivered by a registered provider.

To become a registered provider, an organisation or person needs to apply to the Aged Care Quality and Safety Commission (the Commission) to deliver funded aged care services in one or more provider registration categories by submitting an Application for registration as a new provider of aged care services form (application form).

The registration categories are based on the types of services you plan to deliver. They are:

Category 1: Home and community services
Category 2: Assistive technology and home modifications
Category 3: Advisory and support services
Category 4: Personal care and care support in the home or community
Category 5: Nursing and transition care
Category 6: Residential care.

Purpose of this guidance material

This guidance material will help you complete an application form to become a registered provider of aged care services. It includes:

information regarding the registration application process
references to specific provisions in the Aged Care Act 2024 and Aged Care Rules 2025 (these references are for guidance only and a question in the application form may relate to other provisions or laws)
explanatory notes to help you understand the intent of a question so that you can provide an accurate and relevant response
guidance on the evidence expected to support you to complete your application (this is in addition to the guidance given in the application form for some questions).

This guidance material does not provide explanatory notes or additional guidance on the evidence expected for questions in the application form that are clear and self-explanatory. This will be specified where applicable.

Refer to the Commission’s glossary for definitions of key terms used throughout this guidance material.

Registration application process

Before you apply

Before you apply to become a registered provider, make sure that you are eligible to apply and understand what is expected of a registered provider. This guidance material and the following resources will help you:

Provider Registration Policy
Provider Handbook: information about the Commission’s Registration Model, provider obligations, how the Commission enforces obligations and more
Register and audit providers
Types of aged care services: information about the different types of aged care services and programs that providers can deliver
Provider governance responsibilities: information about the governance responsibilities of a registered provider.

Application fee

The Commission’s Cost Recovery Implementation Statement (CRIS) 2025–26 will outline any application fees to be paid when applying for registration. Where a fee applies, the Commission does not have to accept the application for registration if that fee has not been paid.

Apply using the approved form

You must complete and submit your application for registration using the approved form available on the Commission’s website. If you do not use the approved form, your application for registration will not be accepted.

You will not be able to make changes to the application form once it is submitted. If you need to change any information given in your application form, send an email to registrar.applications@agedcarequality.gov.au explaining the circumstances. Include your contact details in the email.

You may withdraw your application for registration at any time before the Commission makes a decision on it. To withdraw your application, send an email to registrar.applications@agedcarequality.gov.au. Include your contact details in the email.

Completing the application form

Check that you have completed all fields and answered all questions that are relevant to you. The Commission will not accept an application form that has not been completed properly.

Ensure your responses:

are clear and contain detailed information
demonstrate an understanding of the aged care services you intend to deliver
detail your relevant experience and suitability to deliver aged care services based on your chosen service types (e.g., your understanding of the Statement of Rights and how to act compatibly with it)
provide information that is specific to you or your organisation
do not rely on artificial intelligence or prefabricated responses
demonstrate how you or your organisation will deliver aged care services within your operating context
demonstrate you have understood this guidance material and applied it to your own circumstances.

During the application process

During the application process you will be assessed on whether you meet the registration requirements. This includes:

general registration requirements
registration requirements specific to each category you are applying to be registered in.

To become a registered provider, you must demonstrate that you meet all the registration requirements that apply to you. You will not be registered as a new provider if you are unable to do this.

If you are applying for registration in categories 4, 5, and/or 6, the Commission will conduct an audit against the Aged Care Quality Standards. However, an audit will not be conducted if you have not met the general registration requirements or if you qualify for an exemption. More information on the audit process can be found here.

If more details are needed to assess your application, the Commission may request further information from you before making a decision on your application.

If a refusal of your application for registration is being considered (e.g., due to unmet registration requirements), the Commission will issue you with a Notice of Possible Refusal. This will give you an opportunity to address the concerns outlined in that notice. If necessary, more than one Notice of Possible Refusal may be issued to you for different matters before the Commission makes a decision on your application.

Registration decision

Once a decision is made on your application for registration, the outcome will be notified to you via a Notice of Decision within 14 days.

If the decision was to register you as a registered provider, certain details about your registration will be included on the Provider Register. Some of this information will be published on the Commission’s website.

Certain kinds of decisions about your application for registration are reviewable decisions. These are decisions that you can request to have the Commission reconsider. More information about the reconsideration process can be found here.

Part A: Applicant details

Section 1: Applicant type

These questions relate to sections 109(1) (a) and (b)(vi) of the Aged Care Act 2024

Questions 1.1 to 1.5

Explanatory Note

You must be one of the entity types listed in the form to apply for registration as a registered provider.

You must have an ABN to be registered as a registered provider. If you are applying as the trustee of a trust, use the ABN related to the trust. Do not use another ABN that you hold in a different capacity.

Change in trusteeship

If you become a registered provider and plan on a change to the trusteeship in the future, please make sure that the:

outgoing trustee (you); and
incoming trustee (another entity)

advise us before that change in trusteeship occurs. A failure to do so may impact your registration and the registration process for the incoming trustee.

Evidence

If you have selected ‘Yes’ to question 1.2, you must provide:

the name of the trust
the ABN related to the trust (i.e., the ABN you have in your capacity as trustee of the trust)
a copy of the current trust deed.

Section 2: Business registration details

These questions relate to sections 109(1)(a) and (b)(vi) of the Aged Care Act 2024

Questions 2.1 to 2.15

Explanatory Note

Your response to these questions helps us to understand your legal structure and how you operate your business. This helps us to assess your suitability to deliver funded aged care services.

Evidence

If you have provided the ABN related to a trust at question 1.4, repeat that ABN at question 2.1.

Section 3: Business contact address

These questions relate to section 109(1)(b)(vi) of the Aged Care Act 2024

Questions 3.1.1 to 3.3.4

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

Part B: Suitability of responsible persons

Section 1 to Section 6

These questions relate to sections 12 and 109(1)(d) of the Aged Care Act 2024

Question 1.1 to 6.1

Explanatory Note

Provide information about each of your responsible persons.

A responsible person is someone that is:

a registered nurse with responsibility for overall management of the nursing services delivered by you or at your approved residential care home
responsible for the day-to-day operations of your service delivery branch or at your approved residential care home.

A service delivery branch is a place of business through which you deliver funded aged care services to an older person in the following service groups (see also question 1.2 in Part E: Service delivery):

home support
assistive technology
home modifications.

A service delivery branch can include locations that support care delivery, even if care is not provided directly at those sites (e.g., a central office).

If you are not a government entity, a responsible person is also someone who:

is responsible for executive decisions which includes each member of your governing body
has authority, responsibility for, or significant influence over the planning, directing or controlling of your activities.

The person identified as “Responsible person 1” on the form will become the key contact for this application. If we need to contact you during the application process, we will communicate with the key contact. If a consultant has assisted you with completing this application, they cannot be the key contact unless they also meet the definition of a responsible person.

Part C: Parent or holding company

Section 1 to Section 4

These questions relate to section 109(1)(b)(vi) of the Aged Care Act 2024

Questions 1.1 to 4.4

Explanatory Note

Your response to these questions helps us to understand your legal structure and how you operate your business. This helps us to assess your suitability to deliver funded aged care services.

Section 5: Insolvency

These questions relate to section 109(1)(c) of the Aged Care Act 2024

Questions 5.1 to 5.3

Explanatory Note

Your response to these questions helps us to understand matters related to your parent or holding company that may impact upon your own financial management.

Administration generally involves an independent administrator reviewing the finances, management, and processes of a company experiencing financial viability issues to recommend appropriate action.

Receivership generally involves an independent receiver taking steps to ensure a company repays a secured creditor.

Other insolvency processes can include the use of safe harbour options under relevant legislation and company restructures to address financial viability issues.

Evidence

If you have selected ‘Yes’ to question 5.1, you must provide details of the administration, receivership, or other insolvency processes related to your parent or holding company.

For administration, this can include:

evidence of appointment of an administrator
the administrator’s investigation and report
the administrator’s statement
deed of company arrangement.

For receivership, this can include:

evidence of appointment of a receiver
receipts lodged to Australian Securities and Investments Commission (ASIC) for collected and sold secured assets
receipts lodged to ASIC for payments made.

For other insolvency processes, this can include:

evidence of insolvency, insolvency risks, or safe harbour arrangements
response to and management of insolvency or insolvency risks.

Section 6: Financial relationship

These questions relate to sections 109(1)(b)(vi) and (c) of the Aged Care Act 2024

Questions 6.1 to 6.4

Explanatory Note

If you are registered as a registered provider, you will have financial obligations to the Australian Government and older people. This includes managing government funding appropriately to ensure that you deliver safe and high-quality care.

Questions 6.1 to 6.4 inform us as to whether you are financially reliant on an external entity.

For franchise arrangements, see the explanatory note for Part D: Franchise.

If you are financially reliant on an external entity, this could:

impact your financial viability (e.g., adding to your operating costs)
impact your ability to deliver aged care services (e.g., the intake of older people)
result in financial decisions being made by others who are not subject to aged care regulatory requirements.

For these reasons, we need to understand:

the extent of that financial reliance (given as a percentage of your total finances, including operating costs)
how the relationship between you and the external entity operates.

Evidence

Details of the financial arrangements between you and an external entity can include:

information about the frequency of payments or repayments
the total amount of payments or repayments
where the cost of services or goods are being reimbursed, the nature of those services or goods
information about any loans (including from related parties)
any terms and conditions which may impact your ability to deliver aged care services.

Part D: Franchise

Section 1: Franchise details

These questions relate to sections 109(1)(b)(vi), (c) and (2)(b) of the Aged Care Act 2024

Question 1.1 to 1.7

Explanatory Note

If you are registered as a registered provider, you will have financial obligations to the Australian Government and older people. This includes managing government funding appropriately to ensure that you deliver safe and high-quality care.

Questions 1.1 to 1.5 inform us as to whether you are financially reliant on an external entity under a franchise arrangement.

Questions 1.6 to 1.7 inform us as to the extent of any operational support provided to you under a franchise agreement.

Franchise arrangements must be disclosed because they could:

impact your financial viability (e.g., adding to your operating costs)
impact your ability to deliver aged care services (e.g., the intake of older people) and act compatibly with the Statement of Rights
result in financial decisions being made by others who are not the registered provider and are not subject to aged care regulatory requirements.

For these reasons, we need to understand:

the extent of that financial reliance (given as a percentage of your total finances, including operating costs)
how the relationship between you and the external entity operates.

Evidence

General details about your franchise arrangement include:

a copy of the franchise agreement
a summary of the arrangements and references to specific clauses that relate to the delivery of aged care services
duration of the franchise arrangement (including original start and end date, and any variations).

Details of the financial arrangements between you and an external entity can include:

information about the frequency of payments or repayments
the total amount of payments or repayments
where the cost of services or goods are being reimbursed, the nature of those services or goods
information about any loans (including from related parties)
any terms and conditions of the financial arrangements which may impact your ability to deliver aged care services.

Details of the operational support arrangements between you and an external entity can include:

the nature of the support provided (e.g., the development of operational manuals and procedures, and how frequently support is provided)
operating systems (ICT) used for the delivery of aged care services
shared management structure, governing body, financial management resources.

Part E: Service delivery

Section 1: Type of service delivery

These questions relate to section 109(2)(a) of the Aged Care Act 2024 and section 109-25 of the Aged Care Rules 2025

Questions 1.1 to 1.3

Explanatory Note

This section requires you to identify each:

provider registration category that you intend to be registered in
service group you plan on delivering services through
specialist aged care program you plan on delivering services through.

For each chosen provider registration category, you will need to complete the corresponding category specific requirements questions. For Category 4 and Category 5 you will also need to complete the questions for Add a care delivery location. These can be found after ‘Appendix 1: Suitability matters’ in the application form.

For example, if you have applied for ‘Category 1: Home and community services’ you will need to complete the questions in ‘Category 1 specific requirements’.

There are specific requirements related to the delivery of some service types that may impact your response to some category specific requirements questions.

Specialist aged care programs

Question 1.3 relates to specialist aged care programs. If you are preparing to provide aged care services in one or more of the specialist aged care programs, you may be eligible to apply for funding support.

The Australian Government provides support in the form of subsidies and supplements, capital grants and program funding to help to ensure equitable access to aged care services for all older Australians. More information can be found on the Australian Government Department of Health, Disability and Ageing website.

Section 2: Multi-purpose services

These questions relate to sections 109(2) and (4) of the Aged Care Act 2024 and section 109-10 of the Aged Care Rules 2025

Questions 2.1 to 2.3

Explanatory Note

Ordinarily, we will audit you against the Aged Care Quality Standards if you are applying for registration in category:

4 – Personal care and care support in the home or community
5 – Nursing and transition care
6 – Residential care.

However, your response to questions 2.1 to 2.3 helps us to determine if you do not need to undergo an audit.

In some cases, an audit may not be required if you:

are accredited under the Australian Health Services Safety and Quality Accreditation Scheme
were assessed as able to comply with the National Safety and Quality Health Service Standards and (if relevant) the Integrated Aged Care Module that are equivalent to the Aged Care Quality Standards applicable at the time related to the registration category you are applying for.

Evidence

You must provide documentation of your:

accreditation under the Australian Health Services Safety and Quality Accreditation Scheme
assessment against the National Safety and Quality Health Service Standards and (if relevant) the Integrated Aged Care Module.

Section 3: Aged care digital platforms

These questions relate to sections 187(1) and 189(1)(a) of the Aged Care Act 2024

Questions 3.1 to 3.3

Explanatory Note

You must indicate whether you will deliver services through an aged care digital platform.

An aged care digital platform is an online enabled application, website or system operated to facilitate the delivery of services in the Commonwealth aged care system (regardless of whether the services are government-subsidised or self-funded) by:

connecting older people seeking aged care services with entities providing these services
managing the financial aspects of these aged care services (e.g., processing fees for the facilitation of these services).

Aged care digital platform operators have specific obligations under the Aged Care Act 2024.

Part F: Registration general requirements

Section 1: Suitability of the organisation or person

Section 1.1: Compliance history

These questions relate to section 109(1)(b)(i) of the Aged Care Act 2024

Questions 1.1.1 to 1.1.3

Explanatory Note

You must provide detail about the systems and processes that you use to understand and comply with any Commonwealth, State or Territory law where you operate. This includes your legal obligation to act compatibly with the Statement of Rights in the design and delivery of funded aged care services. Laws that are not directly about aged care are also relevant here.
If you have not complied with those laws, you must disclose this and explain the circumstances around it. This includes any enforcement action taken against you.

Evidence

For question 1.1.1, your response should include details about your systems and processes to:

identify the significant laws and statutory schemes that apply to you (e.g., local fire safety requirements for buildings comprising an approved residential care home)
maintain compliance (e.g., scheduling safety checks)
identify if non-compliance has occurred (e.g., reviews to identify if scheduled safety checks have been completed)
manage any non-compliance (e.g., seeking professional advice either internally or externally)

You may also include attachments to support your response (e.g., policies that identify contacts and escalation points for compliance issues or evidence of having a lawyer on retainer).

If you need to complete question 1.1.3, your explanation of past non-compliance with any Commonwealth, State or Territory law where you operate should include:

who made the finding that you were non-compliant (e.g., ASIC)
the nature of the non-compliance (i.e., what law you did not comply with)
the circumstances surrounding the non-compliance
any enforcement action taken against you due to the non-compliance
actions taken by you to resolve the non-compliance and implement improvements
the processes you have in place to monitor and ensure ongoing compliance with your legal obligations.

You may also include attachments to support your response (e.g., a notice confirming you did not comply with the law).

These questions relate to section 109(1)(b)(ii) of the Aged Care Act 2024

Questions 1.1.4 and 1.1.5

Explanatory Note

You must disclose whether the following orders have ever been made against you:

banning order, issued by us
NDIS banning order, issued by the NDIS Quality and Safeguards Commission.

You must make this disclosure even if the order is no longer in force.

This information is relevant to your suitability to deliver funded aged care services.

Evidence

If you need to explain a banning order or NDIS banning order, your explanation should include:

when the order was made
the period of effect of the order (including if it is indefinite)
what the order applies to (e.g., only specified NDIS activities)
the reasons for the order (e.g., explanation of the incident(s))
relevant legislative references (e.g., to the National Disability Insurance Scheme Act 2013)
any other relevant information.

If the banning order or NDIS banning order is no longer in force, also provide detail on:

when this occurred
the reasons why it is no longer in force
any relevant actions taken by you (e.g., to address previous non-compliance)
any processes you have in place to monitor and ensure ongoing compliance with your legal obligations (e.g., to the National Disability Insurance Scheme Act 2013).

You may also include attachments to support your response (e.g., a notice relating to a NDIS banning order).

Section 1.2: Current NDIS registration

These questions relate to section 109(1)(b)(iv) of the Aged Care Act 2024

Questions 1.2.1 to 1.2.4

Explanatory Note

If you are currently a NDIS provider, you must disclose whether your NDIS registration was ever suspended and explain the circumstances around this.

You must make this disclosure even if the suspension is no longer in force.

However, you do not need to disclose a suspension that was made on your request.

This information is relevant to your suitability to deliver funded aged care services.

Evidence

If you need to explain a suspension of a NDIS registration, your explanation should include:

the date of effect of the suspension
the period of effect
the reasons for the suspension (e.g., explanation of the incident(s))
relevant legislative references (e.g., to the National Disability Insurance Scheme Act 2013)
a description of the impact that the suspension had on care services provided by you, including matters related to continuity of care
any other relevant information.

You may also include attachments to support your response (e.g. a notice relating to the suspension of your NDIS registration).

Section 1.3: Past NDIS registration

These questions relate to section 109(1)(b)(iii) of the Aged Care Act 2024

Questions 1.3.1 to 1.3.4

Explanatory Note

If you were previously a NDIS provider, you must disclose whether your NDIS registration was ever revoked and explain the circumstances around this.

However, you do not need to disclose a revocation that was made at your request.

This information is relevant to your suitability to deliver funded aged care services.

Evidence

If you need to explain a revocation of a NDIS registration, your explanation should include:

the date of effect of the revocation
the reasons for the revocation (e.g., explanation of the incident(s))
relevant legislative references (e.g., to the National Disability Insurance Scheme Act 2013)
a description of the impact that the revocation had on care services being provided, including matters related to continuity of care
any other relevant information.

You may also include attachments to support your response (e.g. a notice relating to the revocation of your NDIS registration).

Section 1.4: Previously a provider of aged care

These questions relate to section 109(1)(b)(v) of the Aged Care Act 2024

Questions 1.4.1 to 1.4.7

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

Section 1.5: Relevant previous experience and performance

These questions relate to section 109(1)(b)(v) of the Aged Care Act 2024

Questions 1.5.1 and 1.5.2

Explanatory Note

We want to know about your previous experience and performance in delivering:

funded aged care services in the service type(s) specified by you (see your response to Part E: Service delivery and the category specific requirements questions)
other similar services.

Evidence

Your explanation may include:

your experience as an associated provider, former approved provider or former registered provider
care you have delivered under the Commonwealth Home Support Programme, NDIS or other fee for service arrangements
your service delivery model and model of care
the period in which you have delivered care services
the number of people you have delivered care services to
the locations you have delivered care services in
matters related to quality of care
any other relevant information.

Your explanation should be about your previous experience and performance, not that of your parent or holding company, other related companies, or franchise organisation.

You may also include attachments to support your response (e.g. an audit report, quality report, care support plan, etc.).

Section 2: Financial management

Section 2.1: Systems

This question relates to section 109(1)(c)(ii) of the Aged Care Act 2024

Question 2.1.1

Explanatory Note

You must explain what systems that you use, or will use, to ensure that your financial management is sound in relation to your delivery of funded aged care services. We look at this as part of our assessment of your application because your financial viability is important to the continued delivery of aged care services to older people.

Evidence

Your explanation may include:

points of escalation and delegation for financial matters
financial reporting obligations of relevant responsible persons (see your response to Part B: Suitability of responsible persons)
existing and expected financial obligations
practices and procedures for financial management and governance systems
details about any independent financial audits
plans related to your long-term financial viability
use of financial management software or systems
training or qualifications of staff responsible for financial oversight
any other relevant information.

If you are intending to deliver care in registration Category 6, your explanation may also include:

practices and procedures for liquidity, record and disclosure management, and financial and prudential standards.

You may also include attachments to support your response (e.g. a financial audit report, financial governance policy or strategic financial plan).

You are not required to provide any details you consider to be commercially sensitive for the purposes of your application for registration.

Section 2.2: Insolvency

These questions relate to section 109(1)(c)(i) of the Aged Care Act 2024

Questions 2.2.1 to 2.2.3

Explanatory Note

Your response to these questions helps us to understand matters related to your record of sound financial management.

Administration generally involves an independent administrator reviewing the finances, management, and processes of a company experiencing financial viability issues to recommend appropriate action.

Receivership generally involves an independent receiver taking steps to ensure a company repays a secured creditor.

Other insolvency processes can include the use of safe harbour options under relevant legislation and company restructures to address financial viability issues. For individuals, other insolvency processes can include personal bankruptcy.

Evidence

If you selected ‘Yes’ to question 2.2.1, you must provide details of the administration, receivership, or other insolvency processes that you have been through or are going through.

For administration, this can include:

evidence of appointment of an administrator
the administrator’s investigation and report
the administrator’s statement
deed of company arrangement.

For receivership, this can include:

evidence of appointment of a receiver
receipts lodged to Australian Securities and Investments Commission (ASIC) for collected and sold secured assets
receipts lodged to ASIC for payments made.

For other insolvency processes, this can include:

evidence of insolvency, insolvency risks, or safe harbour arrangements
response to and management of insolvency or insolvency risks
documents related to a trustee’s management of your bankruptcy.

In general, you can also include details about actions you have taken or plans you have made to address your financial viability issues. This may include revised governance arrangements, financial restructuring, or other measures that demonstrate a commitment to restoring and maintaining sound financial management.

Section 2.3: Financial interest in another related party or company

These questions relate to section 109(1)(c)(ii) of the Aged Care Act 2024

Questions 2.3.1 to 2.3.4

Explanatory Note

You must disclose any direct or indirect financial interests that you have in a related party (e.g., certain family members) or related company. Your explanation of these financial interests will help us to understand matters related to your record of sound financial management and any potential risks to the independence, viability, or accountability of your aged care operations.

Evidence

You do not have to repeat any information here that you have previously provided in your application for registration (e.g., see Part C: Parent or holding company), unless it is necessary to provide context.

A financial interest in a related party or related company can include, but is not limited to:

a loan you have made to them
lease arrangements between you and them (e.g., if you own the premises of an approved residential care home that they lease)
service or supplier contracts between you and them.

Your explanation of the circumstances of any financial interests in a related party or related company can include:

the nature of the interest (e.g., loan, lease or contract)
terms of the financial interest (e.g., contractual obligations that may impact on your delivery of aged care services)
the period of the financial interest (e.g., the repayment date for a loan or period of a lease)

whether you intend to retain these financial interests or not.

Section 2.4: Financial interest in your business

These questions relate to section 109(1)(c)(ii) of the Aged Care Act 2024

Questions 2.4.1 to 2.4.4

Explanatory Note

You must disclose any direct or indirect financial interests that a related party (e.g., certain family members) or related company has in you. Your explanation of these financial interests will help us to understand matters related to your record of sound financial management and any potential risks to the independence, viability, or accountability of your aged care operations.

Evidence

You do not have to repeat any information here that you have previously provided in your application for registration (e.g., see Part C: Parent or holding company), unless it is necessary to provide context.

A financial interest a related party or related company has in you can include, but is not limited to:

a loan they have made to you
management fees charged to you by them
lease arrangements between you and them (e.g., if the related party or related company owns the premises of an approved residential care home that you lease)
service or supplier contracts between you and them.

Your explanation of the circumstances of any financial interests a related party or related company has in you can include:

the nature of the interest (e.g., loan, lease or contract)
terms of the financial interest (e.g., contractual obligations that may impact on your delivery of aged care services)
the period of the financial interest (e.g., the repayment date for a loan or period of a lease).

Section 3: Adverse findings and enforcement actions against responsible persons

These questions relate to sections 13 and 109(1)(d) of the Aged Care Act 2024

Questions 3.1 to 3.16

Explanatory Note

Your response to these questions helps us to understand matters related to the suitability of each of your responsible persons to deliver funded aged care services.

These questions are based on the suitability matters in relation to an individual in the Aged Care Act 2024. You must disclose if any of the relevant adverse finding and enforcement action matters in these questions are applicable to any of your responsible persons and provide details about those matters. You will also be able to provide reasons for why they are suitable to deliver funded aged care services despite these matters.

If you are not able to provide satisfactory reasons for why a person is suitable to deliver funded aged care services despite these matters, you may want to reconsider their position as a responsible person.

These questions relate to sections 13(1)(b)-(c) and 109(1)(d) of the Aged Care Act 2024

Questions 3.1 to 3.2 and questions 3.13 to 3.14

Evidence

If you have selected ‘Yes’ to question 3.1 and/or question 3.13, you must provide:

the name of the responsible person
the date the banning order, NDIS banning order, or NDIS interim bar decision took effect
the period of effect
what the banning order, NDIS banning order, or NDIS interim bar decision relates to
the reasons for the banning order, NDIS banning order, or NDIS interim bar decision (e.g., explanation of the incident(s))
relevant legislative references (e.g., to the National Disability Insurance Scheme Act 2013)
reasons why the person is suitable to deliver funded aged care services despite these matters.

If the banning order or NDIS banning order has been revoked, you must also provide:

the date this occurred
the reasons for why it was revoked (e.g., actions taken to address the reasons for order)
processes in place to monitor and ensure ongoing compliance with legal obligations by your responsible persons.

You may also include attachments to support your response (e.g., the notice of the NDIS banning order).

These questions relate to sections 13(1)(e) and 109(1)(d) of the Aged Care Act 2024

Questions 3.3 and 3.4

Evidence

If you have selected ‘Yes’ to question 3.3, you must provide:

the name of the responsible person
the date the civil penalty order was made
the amount of the civil penalty
the reasons for the civil penalty (e.g., explanation of the incident(s))
relevant legislative references
details about any actions (if any) taken to address the reasons for civil penalty
processes in place to monitor and ensure ongoing compliance with legal obligations by your responsible persons
reasons why the person is suitable to deliver funded aged care services despite these matters.

You may also include attachments to support your response (e.g., the notice of the civil penalty order).

These questions relate to sections 13(1)(g) and 109(1)(d) of the Aged Care Act 2024

Questions 3.5 and 3.6

Evidence

If you have selected ‘Yes’ to question 3.5, you must provide:

the name of the responsible person
what the adverse findings were, or the enforcement action was
the name of the entity who made the adverse findings or took the enforcement action
the content of the adverse findings or the reasons for enforcement action (e.g., explanation of the incident(s))
relevant legislative references
details about any actions (if any) taken to address the reasons for the adverse findings or enforcement action
processes in place to monitor and ensure ongoing compliance with legal obligations by your responsible persons
reasons why the person is suitable to deliver funded aged care services despite these matters.

You may also include attachments to support your response (e.g., the notice of the adverse findings or enforcement action).

These questions relate to sections 13(1)(h)(i) and 109(1)(d) of the Aged Care Act 2024

Questions 3.7 and 3.8

Evidence

If you have selected ‘Yes’ to question 3.7, you must provide:

the name of the responsible person
what the findings or judgment were
the reasons for the findings or judgment (e.g., dishonesty matters)
relevant legislative references
details about any actions (if any) taken to address the reasons for the findings or judgment
processes in place to monitor and ensure ongoing compliance with legal obligations by your responsible persons
reasons why the person is suitable to deliver funded aged care services despite these matters.

You may also include attachments to support your response (e.g., the judgment).

These questions relate to sections 13(1)(h)(ii) and 109(1)(d) of the Aged Care Act 2024

Questions 3.9 and 3.10

Evidence

If you have selected ‘Yes’ to question 3.9, you must provide:

the name of the responsible person
the grounds on which the administrative, civil, or criminal proceedings have been initiated
the expected date for a finding to be made or judgement delivered
processes in place to monitor and ensure ongoing compliance with legal obligations by your responsible persons
reasons why the person is suitable to deliver funded aged care services despite these matters.

You may also include attachments to support your response (e.g. a notice of court proceedings).

These questions relate to sections 13(1)(i) and 109(1)(d) of the Aged Care Act 2024

Questions 3.11 and 3.12

Evidence

If you have selected ‘Yes’ to question 3.11, you must provide:

the name of the responsible person
the period of disqualification
the reasons for the disqualification
processes in place to monitor and ensure ongoing compliance with legal obligations by your responsible persons
reasons why the person is suitable to deliver funded aged care services despite these matters.

If the disqualification is no longer in effect (except in cases where the disqualification period has expired), you must provide:

the date this occurred
the reasons for why the disqualification is no longer effect (e.g., actions taken to address the reasons for disqualification).

You may also include attachments to support your response (e.g. a notice of the disqualification).

These questions relate to sections 13(1)(f) and 109(1)(d) of the Aged Care Act 2024

Questions 3.15 and 3.16

Evidence

If you selected ‘Yes’ to question 3.15, you must provide:

the name of the responsible person
details about why they are an insolvent under administration (i.e., personally bankrupt)
reasons why the person is suitable to deliver funded aged care services despite these matters.

If the person is no longer an insolvent under administration, you must also provide:

the date this occurred
the reasons why (e.g., they discharged their debts)
processes in place to monitor and ensure ongoing compliance with legal obligations by your responsible persons.

You may also include attachments to support your response (e.g., personal insolvency agreement documents such as a deed of arrangement, a composition accepted by creditors, etc.).

Part G: Associated providers

Section 1 and Section 2

These questions relate to section 109(1)(b)(vi) of the Aged Care Act 2024

Questions 1.1 to 2.7

Explanatory Note

Your response to these questions helps us to understand your business structure.

If you become a registered provider, an associated provider is an entity that you have an arrangement with to deliver funded aged care services on your behalf. This includes an entity that is also a registered provider themselves.

You will be legally responsible for the conduct of your associated provider in the delivery of funded aged care services. This means that you can be found to have not complied with the Aged Care Act 2024 based on the conduct of your associated provider, even if they are a registered provider themselves.

Section 3: Parent company

These questions relate to section 109(1)(b)(vi) of the Aged Care Act 2024

Questions 3.1 and 3.2

Explanatory Note

Your response to these questions helps us to understand whether you have certain legal relationships with your associated provider. This includes, but is not limited to:

you both being subsidiaries of the same parent or holding company
you being the parent or holding company of your associated provider.

Evidence

If you selected ‘Yes’ to question 3.1, you must provide:

the duration of the legal relationship
an explanation of the nature of the legal relationship
details of any aspects of the legal relationship that may affect your ability to deliver funded aged care services
any other relevant information.

You may also include attachments to support your response.

Section 4: Arrangement details

These questions relate to sections 109(1)(b)(vi) and (2)(b) of the Aged Care Act 2024

Questions 4.1 to 4.4

Explanatory Note

Your response to these questions helps us to understand how funded aged care services will be delivered under the arrangement between you and your associated provider.

Evidence

The overview you provide of the arrangement between you and your associated provider should include, but not be limited to:

the obligations of you and of your associated provider
the scope of services to be delivered by the associated provider (e.g., location, timing, etc.)
details about how the arrangement may be terminated or suspended (if applicable)
financial terms (e.g., how you will pay your associated provider for their services)
how information about older people in your care will be shared with your associated provider.

Your response should also include a copy of the contract and related documents that establish the arrangement between you and your associated provider.

Section 5: Service delivery

This question relates to sections 109(1)(b)(vi) and (2)(a) of the Aged Care Act 2024

Explanatory Note

No additional guidance is provided for this question. Refer to the application form for instructions.

Section 6: Roles and responsibilities

These questions relate to sections 109(1)(b)(vi) and (2)(b) of the Aged Care Act 2024

Questions 6.1 and 6.2

Explanatory Note

Your response to these questions helps us to understand the broader aspects of your relationship with your associated provider and how this may affect their delivery of the service types that you specified in Section 5: Service delivery.

The types of relationships that should be described here include, but are not limited to:

joint ventures
partnership arrangements
supplier relationships
strategic alliances.

Evidence

Your response to question 6.2 should include, but not be limited to:

governance and operational arrangements
further detail about the scope of services being delivered (e.g., location, timing, preconditions, etc.)
how safe and high-quality care will be maintained.

You may also include attachments to support your response.

This question relates to sections 109(1)(b)(vi) and (2)(b) of the Aged Care Act 2024

Question 6.3

Explanatory Note

Your response to this question helps us to understand what systems you have, or will have, to manage your associated provider so that funded aged care services are delivered in accordance with the Aged Care Act 2024. This is because, as a registered provider, you will be responsible for ensuring your associated provider complies with relevant obligations, even if they are a registered provider themselves.

The relevant obligations that these management systems will relate to depends on the types of services that your associated provider will deliver on your behalf which you specified in Section 5: Service delivery. This may include, but is not limited to, ensuring your associated provider:

acts compatibly with the Statement of Rights
complies with the Aged Care Quality Standards
complies with the Code of Conduct for Aged Care
gives effect to the Statement of Principles
follows worker screening requirements
understands the Serious Incident Response Scheme and how to use it
acts compatibly with your statutory duty of care.

Evidence

Your response to question 6.3 should include, but not be limited to, details about how you:

identify relevant obligations your associated provider will need to comply with
monitor the conduct of your associated provider
assess whether your associated provider has complied with those relevant obligations
resolve any compliance issues with your associated provider.

You may also include attachments to support your response (e.g., policies, procedures and other documented strategies).

These questions relate to sections 109(1)(b)(vi), (d) and (2)(b) of the Aged Care Act 2024

Questions 6.4 to 6.6

Explanatory Note

Your response to these questions helps us to understand whether your associated provider is also one your responsible persons and the impact this may have on your management, executive decision-making, and governance.

Evidence

Your response to question 6.5 should describe the scope of your associated provider’s management or executive decision-making responsibility. This may include, but is not limited to:

clinical
staffing
operations
financial
compliance
legal.

Your response to question 6.6 will need to detail your associated provider’s (not yours) governance arrangements and how they will meet the governance responsibilities of a registered provider, even if they are not one.

You may also include attachments to support your response.

Part H: Declaration

These questions relate to section 591 of the Aged Care Act 2024

Questions 4.1 to 4.5

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

Category 1 specific requirements

Service types and service coverage

These questions relate to section 109(2) of the Aged Care Act 2024

Questions 1.1 to 2.1

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

For guidance on other questions specific to this category, please see Guidance applicable to Category 1 - 6 specific requirements

Category 2 specific requirements

Service types and service coverage

These questions relate to section 109(2) of the Aged Care Act 2024

Questions 1.1 to 2.1

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

For guidance on other questions specific to this category, please see Guidance applicable to Category 1 - 6 specific requirements

Category 3 specific requirements

Service types and service coverage

These questions relate to section 109(2) of the Aged Care Act 2024

Questions 1.1 to 2.1

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

For guidance on other questions specific to this category, please see Guidance applicable to Category 1 - 6 specific requirements.

Category 4 specific requirements

Service types and service coverage

These questions relate to section 109(2) of the Aged Care Act 2024 and section 109-25 of the Aged Care Rules 2025

Questions 1.1 to 2.1

Explanatory Note

There are specific requirements related to the delivery of some service types that may impact your response.

Delivery to certain persons through the service group home support

Review whether you will be delivering services to a person who has either of the following that is in effect:

an access approval for the classification type ongoing for the service group home support
the classification level Support at Home end-of-life pathway for the classification type short-term for the service group home support.

If either of the above circumstances apply to you, then you must:

apply for registration in Category 4: Personal care and care support in the home or community and meet the relevant registration requirements (check your response to question 1.1 of Part E: Service delivery)
intend to deliver the service type ‘care management’ to that person.

These requirements do not apply if you intend to deliver funded aged care services:

in registration Category 6: Residential care; and/or
only under a specialist aged care program.

Delivery of restorative care management

Review whether you intend to deliver funded aged care services in the service type ‘restorative care management’ in Category 4. If so, then you must also intend to deliver funded aged care services in the service type ‘allied health and therapy’.

This requirement does not apply if you intend to deliver funded aged care services:

in registration Category 6: Residential care; and/or
only under a specialist aged care program.

For guidance on other questions specific to this category, please see Guidance applicable to Category 1 - 6 specific requirements.

Category 5 specific requirements

Service types and service coverage

These questions relate to section 109(2) of the Aged Care Act 2024

Questions 1.1 to 2.1

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

For guidance on other questions specific to this category, please see Guidance applicable to Category 1 - 6 specific requirements.

Category 6 specific requirements

Service types and service coverage

These questions relate to section 109(2) of the Aged Care Act 2024

Questions 1.1 to 2.1

Explanatory Note

If you are applying in registration Category 6: Residential care you must deliver all the service types within that category.

For guidance on other questions specific to this category, please see Guidance applicable to Category 1 - 6 specific requirements.

Managing refundable deposits

This question relates to Chapter 4, Part 4, Division 7 of the Aged Care Act 2024

Question 2.5

Explanatory Note

Your response to this question helps us to understand how you will responsibly manage refundable deposits (RD) from older people you are delivering residential aged care services to. RDs are a significant financial obligation and must be managed in accordance with legal, ethical, and financial standards to protect the interests of older people and maintain public trust.

Your response should include the policies, procedures and systems you have in place to manage RDs. This includes how you will:

accept and hold RDs, including the process for offering RD and daily accommodation payment options.
ensure an older person’s net assets remain above the minimum permissible asset value
comply with relevant requirements (e.g., sections 307 and 308 of the Aged Care Act 2024), particularly in relation to the deduction of fees or amounts from the RD balance, including retention amounts
manage deductions and compliance with permitted uses and how this is communicated to older people or their representatives
process refunds of RD balances within required timeframes and determine if and when interest is payable
manage the transfer of balances of RDs where an older person moves to another approved residential aged care home operated by a different registered provider
implement financial controls and management systems, including reconciliation, internal reviews and appropriate oversight
structure invoice, payment and service reconciliation processes to support accurate financial management
handle payment disputes fairly, promptly and in line with internal dispute resolution processes
communicate clearly with older people or their representatives, ensuring they understand their rights and obligations related to RDs, including through written agreements and accessible information.
ensure governance oversight of RD management by your board (if applicable), including regular reporting.

Guidance applicable to Category 1 – 6 specific requirements

Registration requirements

These questions relate to sections 23, 24 and 109(2)(b) of the Aged Care Act 2024

Category 1 – 5 specific requirements - Questions 3.1 to 3.4
Category 6 specific requirements - Questions 2.1 to 2.4

Explanatory Note

This explanatory note applies to each provider registration category.

Your response to these questions helps us to understand whether you are suitable to deliver funded aged care services in the chosen provider registration category and according to your intended service types.

To understand your commitment, capability and capacity, we may also look at other parts of your application, your audit (if applicable) and information that we already have about you.

Commitment relates to actions that you have taken, the work you are progressing and plans that you will implement to establish yourself as a provider of aged care services, with a focus on the older person and respect for their rights.

Capability relates to your ability to deliver quality and safe aged care services, independent of external influences. Your abilities are based on things such as your internal systems (including governance structures), staff competencies, and policies and procedures that support the delivery of aged care that focuses on the older person.

Capacity relates to external constraints (including market forces such as workforce availability) and the extent that they impact on your ability to deliver quality and safe aged care services, and your strategy to overcome such challenges.

Evidence

Other parts of your application

To save on repeating information here, you may make reference to responses and evidence given for other questions in your application that are relevant to your commitment, capability and capacity. However, ensure that you reflect on how those other areas of your application directly relate to the chosen provider registration category and intended service types.

Applying for multiple provider registration categories

If you are applying for multiple provider registration categories, parts of your response and evidence given for one category may be applicable to another category. Accordingly, there may be similarities between your responses for different categories. However, you should ensure that your responses are specific to the relevant category and intended service types.

Evidence of commitment, capability and capacity

Evidence of your commitment may include:

early engagement with the aged care community in your location
investment in property, plant and equipment
agreements or negotiations with associated providers in anticipation of becoming a registered provider
advertisements for recruitment of staff (e.g., registered nurses)
business plans (e.g., immediate actions you will take if you become a registered provider)
training resources (e.g., on acting compatibly with the Statement of Rights)
other things that relate to establishing yourself as a provider of aged care services.

Evidence of your capability may include:

documents relating to the suitability of your staff to deliver your intended service types (e.g., having a nursing team experienced in delivering residential clinical care)
the systems used to support service delivery (e.g., business management software)
policies and procedures to support service delivery (e.g., an infection prevention and control policy or policy for respecting the cultural background of older people)
plans for maintaining the quality of aged care services over time (e.g., if there is an increase to how many older people you deliver aged care services)
other things that relate to your ability to deliver aged care services, independent of external influences.

Evidence of your capacity will first require an awareness of external constraints that impact your ability to deliver quality and safe aged care services. This may include:

availability of workforce (e.g., difficulties in attracting registered nurses into aged care)
location (e.g., if you intend to operate in a remote area)
potential for sources of funding to be reduced or ceased entirely (e.g., if a parent company decides to withdraw financial support)
potential increases in operating expenses (e.g., cost of clinical care equipment or fees charged by an associated provider)
a reduction in clientele and therefore revenue (e.g., due to a competitive local market for aged care services).

Evidence of how you will respond to such constraints may include:

arrangements for the use of agency staff or on call professionals when needed
workforce recruitment and staff retention strategies
contingency plans to acquire alternative funding or credit
business continuity plans
other things that relate to your ability to overcome external constraints on your ability to deliver aged care services.

Right-based approach and the Statement of Rights

Your responses must also include how you will:

embed a rights-based approach in the design of your operations and delivery of services to older people
monitor and evaluate your activities to ensure that you are acting compatibly with those rights.

A rights-based approach is an approach to delivering funded aged care services that recognises and is compatible with an older person’s right to:

independence, autonomy, empowerment and freedom of choice when making decisions about themselves
equitable access to services
receive quality and safe funded aged care services
have their personal privacy and information respected
have communication centre on them and their preferences, and the ability to raise issues without reprisal
have advocates, significant persons and social connections.

For more information about the Statement of Rights, click here.

Add a Care delivery location

Section 1 and Section 2

These questions relate to section 109(1)(b)(vi) of the Aged Care Act 2024

Questions 1.1 to 2.15

Explanatory Note

Your response to these questions helps:

us to understand your business model
inform our audit approach if you are adding Category 4 and/or Category 5 to your registration.

A care delivery location may be:

new (i.e., not previously used to deliver funded aged care services)
an existing location (e.g., transferred to you as part of a merger or acquisition).

Section 3 and Section 4

These questions relate to section 109(1)(b)(vi) of the Aged Care Act 2024

Questions 3.1 to 4.2

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

Add a residential care home

Section 1: Approval status of residential care home

This question relates to sections 109(2), 111 and 124(1)(e) of the Aged Care Act 2024

Question 1.1

Explanatory Note

To deliver funded aged care services in Category 6: Residential care, you will need to have at least one approved residential care home.

Your response to this question helps us to understand whether your application for registration in Category 6 is based on having a residential care home(s) that is either:

already approved; or
not yet approved (i.e., you are also applying to have it approved alongside your registration application).

Section 2: Residential care home details

These questions relate to section 109(2) of the Aged Care Act 2024

Questions 2.1 to 2.17

Explanatory Note

No additional guidance is provided for these questions. Refer to the application form for instructions.

Section 3: Currently approved residential care home

These questions relate to sections 109(2)(c) and 124(1)(e) and (4) of the Aged Care Act 2024

Questions 3.1 to 3.7

Explanatory Note

Your response to this question helps us to understand how an existing approved residential care home will be transferred to you from another registered provider. This information is needed so that we can be sure there are appropriate arrangements to ensure continuity of care for any older people affected by that transfer.

These arrangements must be compatible with the Statement of Rights.

Evidence

Your response to question 3.7 should include:

the date of the transfer
how you will identify all relevant factors affecting the continuity of care for older people at the home (e.g., assessing ongoing care needs, including consulting with older people to understand their needs and perspectives)
how you will engage with the provider transferring the home (e.g., in relation to the timing of transition arrangements and the sharing of records relating to an older person such as care plans)
how you will identify risks and managed them (e.g., ensuring older people from culturally diverse backgrounds can continue to communicate in their preferred language)
details about any older people that will leave or enter the home during the transfer process and how you will support them (e.g., identifying alternative providers, making the older person aware of them, and empowering the older person in their choice of what services they access)
details about the ownership of or right to use the premises the home is located (e.g., whether title to the property is also be transferred)
operational matters (e.g., whether staffing at the home will change)
any other relevant details.

You may also include attachments to support your response (e.g., project plans for the transfer process).

Section 4: Application for approval of a residential care home

Sections 4.1 and 4.2

These questions relate to section 109(2) and Division 2, Part 2, Chapter 3 of the Aged Care Act 2024, and section 113-5 of the Aged Care Rules 2025

Questions 4.1.1 to 4.2.5

Explanatory Note

When applying to have a residential care home approved, we also need to know whether you own or do not own the premises it is located on. If you are not the owner, we will need to know details about the owner and be satisfied that they have agreed to the premises being used as a residential care home.

Evidence

If you selected ‘No’ to question 4.1.1, you must answer questions 4.2.1 to 4.2.5. Also make sure that you provide documents relating to your agreement with the owner of the premises to use it as a residential care home (e.g., a lease agreement).

Section 4.3: Residential care home occupancy

These questions relate to sections 109(2) and 113 of the Aged Care Act 2024

Questions 4.3.1 to 4.3.3

Explanatory Note

The ‘maximum number of people that can live in the residential care home’ may be found in certificates or other documents that specify or relate to the:

number of beds in the building(s) that make up the residential care home; or
total number of people that may occupy or live in the building(s) that make up the residential care home.

The ‘total number of beds to be covered by the approval’ is the number of beds that you want to us to specify as being covered by the approval of the residential care home. That number must be equal to, or less than, any maximum number of people that can live in the residential care home.

Evidence

Make sure to include in your attachments the certificate of occupancy or equivalent certificate known by a different name, or any other document that specifies or relates to the:

number of beds in the residential care home; or
total number of individuals that may occupy or live in the residential care home.

If the certificate of occupancy or related documents are not available at the time of your application, but you can give us all the other required information about the residential care home, you will need to:

tell us that the certificate of occupancy or related documents are not yet available
give us these documents once they are available.

During this time, we may start assessing your application, however, we cannot make a decision to approve the residential care home until these documents have been given to us.

Section 4.4: Building details

These questions relate to sections 109(2) and 113 of the Aged Care Act 2024

Questions 4.4.1 to 4.4.3

Explanatory Note

If your residential aged care home does not match any of the listed care home types, select ‘Other’ and provide a description at question 4.4.2.

Evidence

If you selected ‘Other’ to question 4.4.1, you must provide supporting documents (e.g., a building configuration map).

This question relates to sections 109(2) and 113 of the Aged Care Act 2024, and section 113-5 of the Aged Care Rules 2025

Question 4.4.4

Explanatory Note

We need to understand the overall preparedness and appropriateness of the building(s) in its use as a residential care home to be satisfied that it will not present a risk to the delivery of quality and safe residential care.

You should also consider:

conformance with Standard 4 under the Aged Care Quality Standards

National Aged Care Design Principles and Guidelines.

Evidence

Your description should address:

the physical structure and design of the building(s)
how the fixtures and furnishings of the building(s) are conducive to the delivery of quality, safe, suitable, and comfortable accommodation for older people
your staffing strategy for the building(s) to ensure there is an appropriate level of care and supervision for older people residing there (including the 24/7 registered nurse responsibility, unless exempt).

You may also include attachments to support your response. This may include documents relating to the building(s) such as:

floor plans and layouts
interior design plans
accessibility assessment reports
health and safety plans, including infection control and emergency responses
staffing plans
maintenance schedules.

This question relates to sections 109(2) and 113 of the Aged Care Act 2024

Question 4.4.5

Explanatory Note

Your response to this question helps us to understand the building codes, standards and laws that apply to the residential care home. There may be a range of requirements across different jurisdictions (e.g., local, State, Territory or Commonwealth).

At a minimum, a building(s) used as residential care home must meet the standards for Class 3 or Class 9a or 9c as outlined in the National Construction Code.

Evidence

Your description should address any:

compliance assessments that have been completed or are in progress
issues or concerns raised in relation to compliance with applicable building codes, standards and laws
other relevant information.

You may also include attachments to support your response. This may include documents relating to the building(s) such as:

approved development applications
approved contractor agreements
compliance certificates.

This question relates to sections 109(2) and 113 of the Aged Care Act 2024

Question 4.4.6

Explanatory Note

You will need to disclose any density restrictions on the land. This is usually determined by State or Territory and/or local planning legislation and zoning requirements.

Evidence

You may also include attachments to support your response. This may include documents relating to the building(s) such as: