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The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here

Guides,
ipc-governance-self-assessment-checklist
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As a volunteer you are part of the aged care workforce and play a key part in supporting older Australians.

Fact sheet,
thumbnail resources page for volunteers in aged care
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This report outlines the key findings of the analysis of the food and dining experience surveys conducted by Older Persons Advocacy Network (OPAN) with residents of residential aged care services across Australia.

  

Report,
Thumbnail food and dining experiences
Publication date

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

  • offers an overview of the Code
  • supports an exploration of the Code and its 8 elements
  • is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

Presentations,
the_code_of_conduct_ppt.jpg
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Notice of collection form  (PDF  429.35 KB)
Forms,
first page of the Notice of collection form
Publication date

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

 

Fact sheet,
First page of the Code of Conduct for Aged Care – case studies for consumers fact sheet including an image of an elderly man with a carer
Publication date

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

 

 

Fact sheet,
First page of the Code of Conduct for Aged Care – case studies for workers and providers fact sheet
Publication date

This document contains a summary of all available resources for Code of Conduct for Aged Care as at 15 December 2022

 

Corporate publications,
Code of Conduct for Aged Care (the Code)
Publication date

This video is to give consumers, their representatives and families an overview of the Code of Conduct in Aged Care. It describes the behaviour expected of aged care providers, their governing persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
 

Video,
Opening screen - Code of Conduct for Aged Care – introductory video for providers and workers video
Publication date

This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.

Transcript of 'Code of Conduct for Aged Care'

Video,
Opening screen - Code of Conduct for Aged Care – introductory video for consumers video
Publication date
Last updated

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes a weblink and QR code to find out more on the Aged Care Quality and Safety Commission’s website.

Poster,
code conduct workers poster thumbnail
Publication date

This guide for workers provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes a weblink and QR code to find out more on the Aged Care Quality and Safety Commission’s website.

This resource is available in 25 different languages including: Arabic, Simplified Chinese, Traditional Chinese, Croatian, Dari, Dinka, Farsi, French, Greek, Hindi, Indonesian, Italian, Khmer, Korean, Kurdish, Pashto, Punjabi, Somali, Spanish, Tagalog, Tamil, Thai, Turkish, Urdu, and Vietnamese.

 

Guides,
Code of Conduct for Aged Care – worker quick guide
Publication date

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to Reportable incidents: unlawful sexual contact or inappropriate sexual conduct. The fact sheet has been developed for providers of home services.

Fact sheet,
SIRS Home services - Reportable incidents: unlawful sexual contact or inappropriate sexual conduct
Publication date

This checklist highlights the suite of support materials available to assist approved providers to understand their obligations under the Code of Conduct for Aged Care (the Code).

Guides,
Code of Conduct for Aged Care – approved provider readiness checklist thumbnail
Publication date

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for approved aged care providers.

Fact sheet,
Code of Conduct for Aged Care - provider fact sheet thumbnail
Publication date

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It provides contact information for concerns and complaints and where to go for more information.

Poster,
Code of Conduct for Aged Care - A# Consumer Poster
Publication date

This guide for consumers and their families provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes contact information for concerns and complaints and where to go for more information.

This resource is available in 25 different languages including: Arabic, Armenian, Traditional Chinese, Simplified Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

 

Guides,
Code of Conduct for Aged Care – consumer quick reference guide
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This resource for aged care consumers is a guide to the Code of Conduct for Aged Care (the Code).

Guides,
Code of conduct for aged care consumer guidance thumbnail
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This document contains responses to questions asked during our Code of Conduct for Aged Care webinars.

Webinar,
Guides,
code of conduct webinar q&as 16 november 2022
Publication date

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for the aged care workforce including aged care workers and governing persons.

Fact sheet,
Code of Conduct for Aged Care – worker fact sheet