Southern Cross Care Holland Park - Duhig Village

Accreditation decision

Following a site audit conducted on 09 October 2023 to 12 October 2023, the Commission made a decision on 09 November 2023 to re-accredit this service.

The period of accreditation of the service will expire on 23 December 2026.

Site audit Performance Report

A site audit was conducted with this service on 09 October 2023 to 12 October 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Accreditation decision

Following a site audit conducted on 09 December 2020 to 11 December 2020, the Commission made a decision on 23 December 2020 to re-accredit this service.

The period of accreditation of the service will expire on 23 December 2023.

Site audit Performance Report

A site audit was conducted with this service on 09 December 2020 to 11 December 2020.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 02 May 2021.

Compliance update

Following an assessment contact conducted on 5 March 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

Non-compliance update

Following an assessment contact conducted on 12-13 December 2019, the Commission made a decision that the approved provider of the service is non-compliant with two requirements of the Aged Care Quality Standards.

Following an audit we decided that this home met 42 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 November 2020.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 November 2017.