Quality Standards Resource Centre

This resource outlines actions for health service organisations to review and improve comprehensive care delivery, focusing on aligning care with patients' needs and care plans. It emphasises regular assessment, multidisciplinary collaboration, and quality improvement to maintain responsive, person-centred care across services. 

This fact sheet covers the frequently asked questions about consent in aged care.

You need to have governance systems and processes to make sure your aged care workers can work in aged care.

This fact sheet explains a provider’s responsibilities for:

• screening workers
• preventing breaches to banning orders.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance to care for older people living in residential aged care services during a heatwave. The resource includes checklists to guide providers to support older people before, during and after a heatwave. It includes clinical assessment guidance and where to find more information about heatwaves. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This collection of resources is related to the guiding principles for medication management.The guiding principles aim to promote the quality use of medicines when moving between different health care settings and health care providers. The collection includes the guiding principles and the corresponding glossary, user guide and fact sheet. This resource may apply to healthcare contexts outside of aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of standard and transmission-based precautions, including personal protective equipment (PPE) use and patient placement requirements. It helps healthcare providers minimise infection risks by guiding appropriate PPE selection and patient placement based on local risk assessments, ensuring safe and effective infection prevention practices in aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet provides guidance on using the hierarchy of controls with infection prevention systems to manage infection risks. It outlines strategies such as elimination, isolation, engineering controls, and personal protective equipment (PPE) to help aged care providers maintain infection control and ensure safe care environments. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet provides guidance on validating infection surveillance data. It supports infection control teams in ensuring data accuracy and completeness, essential for effective infection control strategies. The resource outlines steps for both manual and automated validation methods and includes a checklist for common practices. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines support available for aged care providers in flood-affected regions. It includes guidance on emergency management, workforce arrangements, access to medical supplies, and disaster relief funding. The document also provides state-specific emergency contacts and resources to help maintain service continuity during and after floods. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides fact sheets for consumers and carers on infection prevention and control, including hand hygiene and healthcare-associated infections. It covers common infections such as MRSA, CPE, and CDI, offering guidance on prevention, treatment, and risk factors to help reduce the spread of infections in aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet provides essential tips for older people on how to prevent infections. It covers hand hygiene, vaccinations, home cleaning, proper disposal of needles, and mental health care. The resource is designed to support infection prevention practices in both community and aged care settings​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Pharmaceutical Benefits Scheme (PBS) medication chart's maximum duration in residential aged care. It explains the use of both paper-based and electronic National Residential Medication Charts (NRMC), highlighting their role in managing prescriptions, medication supply, and administration. The document provides guidance on compliance, chart expiry, and medication safety within aged care facilities. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for organisations developing policies, procedures and protocols for preventing, screening, assessing, treating, monitoring and documenting pressure injuries. The fact sheet also provides a pressure injury flowchart for adult hospital admissions. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

Information is also available in 7 different languages including: English, Alyawarra, Arrernte, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri.

This fact sheet supports the Falls Guidelines for Australian Residential Aged Care Services. It includes recommendations from the falls guidelines about multifaceted interventions, exercise, hip protectors, dairy food provision, vitamin D supplements, and osteoporosis medicines. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet supports the Falls Guidelines for Community Care. It includes recommendations from the falls guidelines including exercise to prevent falls, home safety interventions, multi component interventions, and single interventions for specific risk factors.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet is informed by the Psychotropic Medicines in Cognitive Disability or Impairment Clinical Care Standard (CCS), developed by the Australian Commission on Safety and Quality in Health Care. The CCS describes the safe and appropriate use of psychotropic medicines for people with cognitive disability or impairment, in a way that upholds their rights, dignity, health and quality of life. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet provides guidance on improving antimicrobial prescribing through selective reporting of antimicrobials for health service organisations and primary care providers. It includes information on diagnostic stewardship, definitions and the importance of selective reporting and other relevant information to support organisations and providers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
 

This resource provides information on preventing falls at home for older people. It explains common causes of falls, such as poor lighting and slippery surfaces, and offers practical solutions like home modifications, exercise, and footwear adjustments. The document emphasises maintaining safety in and around the home to reduce the risk of falls.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.