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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 21 to 25 of 25 result(s)
/quality-standards/partnering-care-caring-together

Partnering in care - Caring together

Fact sheet
Published date

This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Person-centred care, Dignity, respect and privacy
Standard
1: The Individual
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy
Partnering in care - Caring together
/quality-standards/what-person-centred-care-video

What is person-centred care? - video

Video
Published date

This video explains what person-centred care means and how you can work with your provider to achieve it. 

Author
Aged Care Quality & Safety Commission
Key Theme
Person-centred care
Standard
1: The Individual
Outcomes
1.1: Person-centred care
man inside a circle on top of 4 houses
/quality-standards/first-nations-digital-flipchart-your-rights-aged-care

First Nations - Digital Flipchart - Your rights in aged care

Presentations, Tool
Published date

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

Author
Aged Care Quality & Safety Commission
Key Theme
Feedback and complaints management system, Assessment and planning, Person-centred care
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals, 3.1 Assessment and planning
Your rights in aged care cover page
/quality-standards/how-aged-care-advocate-can-help-you

How an aged care advocate can help you

Fact sheet
Published date
Last Updated

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Author
Aged Care Quality & Safety Commission
Key Theme
Feedback and complaints management system, Choice, independence and quality of life
Standard
2: The Organisation, 1: The Individual
Outcomes
2.6b: Complaints and feedback management for individuals, 1.3: Choice, independence and quality of life
How an aged care advocate can help you
/quality-standards/first-nations-stakeholder-communications-toolkit

First Nations - Stakeholder Communications Toolkit

Guidance, Tool
Published date
Last Updated

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

Author
Aged Care Quality & Safety Commission
Key Theme
Person-centred care, Corporate and clinical governance, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.2: Delivery of funded aged care services
First Nations Resources – Communications Toolkit