Quality Standards Resource Centre

This resource provides discussion notes to improve the food, nutrition, and dining experience in aged care settings. It includes reflective questions for corporate teams and care staff, focusing on governance, resident choice, oral health, and support for those with swallowing difficulties. The resource promotes continuous improvement and quality care through group discussions. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This poster serves as a resource for aged care staff to recognise and respond to signs of oral pain in residents. It provides guidance on identifying mouth and tooth pain and taking appropriate action to address these issues. The poster is available for download and use in residential aged care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This page provides guidance for residential aged care services on managing choking risks. It advises 24/7 first aid capabilities, staff training on choking incidents, the use of suction devices, and understanding that advance care directives do not prevent the administering of first aid. The alert also recommends collaborating with speech pathologists, documenting discussions, and managing choking events through incident review and support. 

This resource provides a communications kit to help promote the Food, Nutrition, and Dining Hotline. It includes social media posts, fact sheets, and videos to support providers in raising awareness of the hotline, which offers advice, information, and assistance on food, nutrition, and dining-related matters in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This tool and user guide supports residential aged care services in self-assessing their antimicrobial stewardship (AMS) practices. It covers AMS governance, policies, education, monitoring, and feedback, aiming to improve antibiotic use and reduce risks associated with antimicrobial resistance. The resources helps identify gaps and develop action plans to enhance AMS activities and patient care. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for aged care workers on improving food, nutrition, and dining experiences for residents. It covers meal preparation, resident engagement in food choices, safe food handling, and the importance of nutrition in promoting wellbeing. The resource offers practical tips for ensuring meals meet individual dietary needs and preferences. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care.

The resource is designed to support reflective discussions about what ‘best practice’ looks like and a reflection on how it applies in practice.  This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers. 

This policy includes information about: 

How to create an environment with strong infection prevention and control practices while continuing to provide a positive experience for people with cognitive decline and dementia.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards

This resource provides information about wound management, including wound management mistakes. It contains treatment plan information and highlights the importance of monitoring and analysing data under the National Mandatory Quality Indicator Program. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

This booklet aims to give guidance on how to:

This video explains what right-based and person-centred care means and how you can work with your provider to achieve it.