The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Reporting for residential aged care
This resource outlines the reporting requirements for approved residential aged care providers. It includes instructions for submitting the Aged Care Financial Report (ACFR), General Purpose Financial Statement (GPFS), and Annual Prudential Compliance Statement (APCS). It also covers quality reporting under the National Aged Care Mandatory Quality Indicator Program, ensuring transparency and compliance with regulatory standards.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
IPC resource collection
This is an Infection and Prevention Control (IPC) resource tool. This tool can be used by both residential and home care providers to access key pieces of information and reference materials on infection prevention and control. The tool provides access to specific information by selecting a relevant topic and sub-topic.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Laundry and Infection Control in Residential Aged Care
This resource provides guidance on proper laundry procedures in residential aged care to support infection control. It explains how to handle soiled linen, manage laundry services, and prevent contamination. The resource aligns with infection control standards, helping aged care providers meet hygiene requirements and reduce the risk of pathogen transmission.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Quality in aged care - Gen Data Page
This resource provides an overview of quality indicators and consumer experience surveys in aged care. It details mandatory quality metrics, including physical and clinical indicators, and feedback from people in aged care, offering insights into service performance and supporting informed choices in aged care settings.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Principles of aseptic technique: Information for healthcare workers
This fact sheet provides principles of aseptic technique to support healthcare workers performing procedures requiring aseptic practices. It covers key concepts, differences between aseptic and sterile techniques, and application in clinical, pharmacy, and laboratory settings, emphasising infection prevention, standard precautions, and proper handling of equipment.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Preventing infections – aged care consumer fact sheet
This fact sheet provides essential tips for older people on how to prevent infections. It covers hand hygiene, vaccinations, home cleaning, proper disposal of needles, and mental health care. The resource is designed to support infection prevention practices in both community and aged care settings.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
National Aged Care Mandatory Quality Indicator Program
The National Aged Care Mandatory Quality Indicator Program aids residential aged care providers in enhancing their services by allowing them to benchmark their performance against national outcomes. The program resource provides guidance on data submission frequency, explains the program's role, and provides more information on open hours and contact details.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Partnerships in Care Agreement – Sample
This resource is a sample of what a partner agreement might look like. It can be used as a template. This document has been created to support aged care providers and individuals where all parties would like to put an agreement in place.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Partnerships in Care Agreement – Sample (PDF 108.45 KB)
Outbreak Management Plan - key features
Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Outbreak Management Plan - Key features (PDF 839.81 KB)
National Immunisation Program Schedule
This resource provides the National Immunisation Program (NIP) Schedule, outlining the recommended immunisations for people at specific stages of life, from birth through to adulthood. It includes information about free vaccines under the NIP and guidance for catch-up immunisations, ensuring the best possible protection through timely vaccinations.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
National Notifiable Diseases Surveillance System (NNDSS)
This resource provides an overview of the National Notifiable Diseases Surveillance System (NNDSS), which tracks over 70 diseases that pose a risk to public health in Australia. It helps identify disease trends, supports outbreak responses, and informs public health policies. The system collects de-identified data from states and territories to ensure coordinated disease management.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Optimising ventilation for infection prevention and control in healthcare settings
This resource provides guidance on optimising ventilation in healthcare settings to prevent and control infections. It outlines actions that organisations can take to improve ventilation systems, reduce infection transmission risks, and enhance the safety of both patients and staff. It should be used alongside relevant health authority notices.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Non-compliance
This resource outlines the processes for managing non-compliance in aged care services. It includes information on banning orders, enforceable undertakings, and how the Commission addresses non-compliance through monitoring, complaints directions, and enforcement policies. Providers can also search for performance reports to track compliance.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Governing for Reform in Aged Care Program
This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
5 Moments for Hand Hygiene
This resource explains the 5 Moments for Hand Hygiene, a framework designed to minimise the risk of infection transmission in healthcare. It outlines key moments when hand hygiene should be performed, including before and after patient contact or procedures, and after touching a patient’s surroundings.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
User guide to the Clinical Pathway for older people in aged care homes: suspected urinary tract infections
This user guide relates to the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.
Clinical pathways for suspected UTIs forms
These clinical forms are part of the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.
Provider Governance Policy
Under the new Act, registered providers will need to meet certain governance obligations.
Our Provider Governance Policy outlines our expectations of providers and guiding principles of good governance. It includes:
- definitions and principles of good governance
- provider governance obligations
- how we collect provider governance information
- how we respond to provider governance risks.
Provider Governance Policy (PDF 2.07 MB)
Joint letter from CMO and Commissioner to Board Chairs on winter preparedness 2025
Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.
Your questions answered – Compliance
In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025.
