Quality Standards Resource Centre

This resource provides information on a free translation service for government-subsidised aged care providers, enabling communication in languages other than English. It helps aged care providers reach diverse communities, including culturally and linguistically diverse individuals, First Nations people, and those who are Deaf or hard of hearing, supporting culturally inclusive care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource explains the role of consumer advisory bodies in aged care, which provide feedback to governing bodies on care and services. It outlines the process for joining, the importance of feedback in decision-making, and the responsibility of providers to offer participation opportunities annually​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the National Roadmap for Improving the Health of People with Intellectual Disability, aiming to address health inequities. It focuses on enhancing care support, developing better models of care, improving oral health, and supporting health professionals. The roadmap includes projects on primary care, health assessments, curriculum development, and more.

This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.

A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.

A welcome letter template that consumer advisory body members can use to communicate with new members.

A template that consumer advisory body members can use to plan their meeting agendas.

A template that consumer advisory body members can use in their meetings to take minutes.

This resource outlines the National Aged Care Advocacy Program (NACAP), which provides free and confidential advocacy services to older people receiving government-subsidised aged care. It helps people understand their rights, navigate the aged care system, and resolve issues. It also offers education and support to aged care providers to ensure they uphold these rights. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This action plan outlines practical steps to improve the experiences of people living with dementia, their carers, and families in Australia. It aims to guide government policies, improve care services, raise awareness, and integrate support systems over the next 10 years, incorporating feedback from public consultations and stakeholders. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.