The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Communication Matters
This You Tube video emphasises the importance of communication for people in aged care, especially those with impairments. It advocates using varied methods, such as gestures and expressions, to make sure everyone can connect meaningfully, supporting dignity and autonomy.
Ageing and Communication
This resource discusses age-related communication changes, covering sensory, speech, language, and cognitive adjustments. It offers strategies for improving communication, such as using hearing aids, choosing quiet settings, and involving speech pathologists, helping older people and their families maintain effective and enjoyable communication.
Frequently asked questions about consent
This fact sheet covers the frequently asked questions about consent in aged care.
Frequently asked questions about consent (PDF 433.26 KB)
Food and dining - your choices matter
This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
English - Food and dining – your choices matter (PDF 484.79 KB)
Arabic - تهمّّنا تفضيلاتكم في الطعام وعادات الأكل (PDF 767.17 KB)
Chinese Simplified - 食品和餐饮—— 您的选择很重要 (PDF 785.39 KB)
Chinese Traditional - 食品和餐飲—— 您的選擇很重要 (PDF 788.7 KB)
French - Alimentation et repas – vos choix sont importants (PDF 684.4 KB)
German - Essen und Speisen – Ihre Wahl zählt (PDF 686.18 KB)
Greek - Φαγητό και γεύματα – οι επιλογές σας έχουν σημασία (PDF 690.89 KB)
Hungarian - Ételek és étkezés – az Ön döntése számít (PDF 684.42 KB)
Macedonian - Храна и јадење - вашиот избор е важен (PDF 683.21 KB)
Maltese - L-ikel u l-ikliet - l-għażliet tiegħek huma importanti (PDF 685.65 KB)
Russian - Питание и прием пищи: ваш выбор имеет значение (PDF 682.53 KB)
Serbian - Храна и обедовање – ваш избор је важан (PDF 681.46 KB)
Spanish - Alimentos y comidas: sus preferencias importan (PDF 679.42 KB)
Dignity of risk – Introduction to aged care video
This video explains the concept of dignity of risk in aged care, emphasising that older people have the right to make their own choices, even when those choices involve risks. It provides examples of how care providers can support decision-making while promoting safety and respect for individual autonomy.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
How an aged care advocate can help you
If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.
How an aged care advocate can help you – fact sheet (PDF 267.87 KB)
