Quality Standards Resource Centre

This resource uses available data to measure progress in achieving cultural safety in the health system for Aboriginal and Torres Strait Islander people. The monitoring framework covers 3 modules: Module 1 – Culturally respectful health care services; Module 2 – Patient experience of health care; and Module 3 – Access to health care services.

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

This resource outlines the Not-for-Profit Governance Principles, a framework designed to help not-for-profit organisations, including aged care providers, achieve good governance. It covers key areas such as board roles, stakeholder engagement, risk management, and organisational culture. The principles provide practical guidance to improve governance practices, ensuring accountability and sustainability in the sector.

This resource explains the legal requirements and processes for obtaining informed consent for medical treatments, procedures, and care. It is relevant to aged care by ensuring that people understand their healthcare options, risks, and benefits, supporting their ability to make informed decisions about their health and wellbeing.

This You Tube video emphasises the importance of communication for people in aged care, especially those with impairments. It advocates using varied methods, such as gestures and expressions, to make sure everyone can connect meaningfully, supporting dignity and autonomy.

This resource provides an overview of the assessment and monitoring processes for aged care providers. It explains quality reviews, site audits, and the use of quality indicators to help improve services. It also covers continuous improvement plans and the importance of self-assessment to ensure compliance with the Aged Care Quality Standards.

This resource provides guidance on ensuring informed consent in healthcare settings. It outlines legal, ethical, and professional requirements for obtaining consent, supports person-centred care, and ensures compliance with Australian healthcare standards. It highlights the importance of providing accurate information about interventions and alternatives, ensuring people have sufficient knowledge of potential risks and benefits. 

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

This resource guides users through setting up new aged care services, covering essential agreements for care plans, services, and fees. It outlines various agreement types, such as Home Care Packages and respite care, and provides support options, including advocacy services, to make sure rights and preferences are respected in care arrangements.

This resource discusses age-related communication changes, covering sensory, speech, language, and cognitive adjustments. It offers strategies for improving communication, such as using hearing aids, choosing quiet settings, and involving speech pathologists, helping older people and their families maintain effective and enjoyable communication.

This resource explains supported decision-making, a process that helps people retain control over choices in their lives, even with cognitive challenges. It outlines how aged care providers can support people’s decisions, providing information in accessible formats and respecting autonomy, as endorsed by national and international rights frameworks.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

A quick reference A3 poster informing providers about their new provider governance responsibilities.

This resource outlines the mandatory Aged Care Financial Report (ACFR) for approved aged care providers. It details reporting requirements for residential care, home care, multi-purpose services, and short-term restorative care. Providers must submit financial data on income, expenses, and compliance statements to receive government funding. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on aged care service requirements, helping providers understand their obligations for delivering various types of care, including residential, home, and flexible care. It outlines the essential responsibilities for ensuring quality care and compliance with aged care standards, supporting independent living and tailored care approaches​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides guidance on the concept of dignity of risk. It includes information about how to reframe thinking and ways you can support dignity of risk. The resource highlights the importance of choice and independence, and supporting someone to do what they want safely.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource guides providers in identifying and setting goals of care with patients through shared decision-making. It fosters collaboration between patients, family, and healthcare teams to clarify expectations and establish personalised clinical and personal care objectives.

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet covers the frequently asked questions about consent in aged care.

This resource details requirements for managing Home Care Packages, including creating care plans, maintaining Home Care Agreements, and conducting ongoing care discussions. Providers must align services with the person’s needs, goals, and preferences, ensuring high-quality care that is culturally safe and compliant with quality standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on the Financial and Prudential Standards for aged care providers. It outlines requirements for managing refundable deposits, ensuring financial viability, maintaining liquidity, and implementing governance and recordkeeping processes. It helps providers comply with financial obligations, supporting transparency and accountability in aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.