Quality Standards Resource Centre

This resource offers practical guidance on effective engagement with older people, highlighting diverse communication methods, cultural sensitivity, and inclusive strategies to capture meaningful input. It supports collaborative relationships and respectful dialogue with older people in decision-making processes.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides tips for engaging with Elders from Aboriginal communities. It includes practical advice for communicating and engaging in a respectful way, with a focus on awareness and understanding of the person and their community.

This resource guides providers in identifying and setting goals of care with patients through shared decision-making. It fosters collaboration between patients, family, and healthcare teams to clarify expectations and establish personalised clinical and personal care objectives.

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is a collection of resources about food focus groups. It includes a fact sheet about setting up a food focus group and a checklist for an effective food focus group. It also contains associated templates, including agenda, minutes, terms of reference and feedback form. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide discusses multiculturalism in aged care, addressing the diverse needs of culturally and linguistically diverse (CALD) older adults. It covers healthcare principles, communication strategies, clinical considerations, and culturally tailored approaches for areas like medication management, dementia, mental health, nutrition, and substance use. It also provides practical advice for general practitioners, carers, and aged care facilities to deliver culturally safe and effective care.

This guide addresses barriers faced by Aboriginal and Torres Strait Islander peoples in accessing aged care, such as cultural safety, geographic challenges, and geriatric syndromes experienced at younger ages. It discusses the importance of culturally appropriate care, the use of specific assessment tools, and the unique needs of the Stolen Generation within residential and community settings.

This guide addresses the management of disabilities in older adults, including mobility, cognitive impairments, developmental disabilities, hearing and visual impairment, psychiatric conditions, and neurodegenerative disorders. It outlines approaches for general practitioners to provide holistic care, monitor health risks, adapt support systems, and coordinate with allied health professionals in residential aged care settings.

This guide addresses the healthcare needs of older LGBTI people, covering areas such as mental health, substance use, chronic disease risks, and the importance of inclusive care. It provides strategies for culturally safe practices, promoting wellbeing, recognising abuse, and details standards for LGBTI-inclusive services, such as organisational capability and consumer participation.

This resource is a guide for meaningful consultation with people living with dementia, their families, and carers. It covers planning, ethical considerations, communication methods, and ways to improve accessibility. The guide offers strategies to ensure the voices of those living with dementia are respected, valued, and effectively integrated into decision-making processes.

This page offers a wide range of resources aimed at helping aged care providers deliver culturally inclusive services. It includes multilingual communication cards, cultural care plans, and practice guides that help address the cultural, linguistic, and spiritual needs of people in care. The resources make sure aged care services are accessible, safe, and appropriate for culturally and linguistically diverse populations​.

This resource presents the Draft National Consumer Engagement Strategy for Health and Wellbeing, which aims to foster partnerships between health policymakers and communities. It is designed to involve people and communities in the development and implementation of preventive health policies. The strategy supports policymakers and program developers in engaging effectively with consumers to achieve improved health outcomes across Australia. 

This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.

This resource provides guidance for aged care providers on working with people from diverse backgrounds. It includes information on caring for people from culturally and linguistically diverse (CALD) backgrounds, LGBTI elders, care leavers, and Aboriginal and Torres Strait Islander Elders. Training programs and resources are available to support culturally appropriate care​. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource discusses the role of goal setting in enhancing rehabilitation, reablement, and restorative care for older people. It highlights the value of involving older people in defining goals and the positive impact of goal setting on engagement, daily function, and quality of life.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members