Quality Standards Resource Centre

This resource discusses how dementia impacts communication abilities, including memory and language challenges. It offers practical strategies for enhancing conversations and maintaining connections, emphasising the role of speech pathologists in supporting communication. The resource provides guidance for family, friends, and caregivers to create dementia-friendly environments.

The Translating and Interpreting Service (TIS National) provides interpreting support for people with limited English proficiency and agencies requiring assistance to communicate with non-English-speaking clients. Services include telephone, on-site, and video interpreting, with options for both government and fee-paying clients across Australia.

This resource provides guidance on using accurate, respectful, and non-stigmatising language when discussing dementia. It emphasises avoiding negative terms, promoting dignity, and listening to individuals' preferences. It includes suggestions for talking about dementia symptoms, behaviour, and the impacts of dementia on individuals and their families, promoting understanding and reducing discrimination.

This resource outlines actions for health service organisations to review and improve comprehensive care delivery, focusing on aligning care with patients' needs and care plans. It emphasises regular assessment, multidisciplinary collaboration, and quality improvement to maintain responsive, person-centred care across services. 

This resource provides information about Reconciliation Action Plans (RAPs), including what they are, how to develop a RAP for your organisation, and who has one. RAPs support organisations to strategically take meaningful action to advance reconciliation.

This resource focuses on structured clinical handover processes to improve communication during patient care transitions. It highlights the importance of standardising handover procedures to make sure relevant information is effectively communicated, reducing errors and enhancing patient safety, especially during care transfers in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance on improving clinical communication to enhance patient safety. It focuses on key communication touchpoints, such as handovers, decision-making, and care transitions. Designed to support healthcare providers, it offers practical strategies to reduce errors and improve outcomes in aged care and other healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation service for government-subsidised aged care providers, enabling communication in languages other than English. It helps aged care providers reach diverse communities, including culturally and linguistically diverse individuals, First Nations people, and those who are Deaf or hard of hearing, supporting culturally inclusive care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides practical tools for aged care governing bodies and executives to support governance processes. It includes templates for audit planning, risk management, performance reporting, and compliance monitoring, helping providers ensure effective oversight and decision-making aligned with the Aged Care Quality Standards​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains Incident Management Systems (IMS) used in aged care to record, manage, and respond to incidents. It provides guidance on building a safety culture, recording and analysing incidents, and implementing steps to prevent reoccurrences, supporting continuous improvement in care delivery. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information about Monthly Care Statements, including why they are important, who can give them, and the benefits for residents and providers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

The National Aged Care Mandatory Quality Indicator Program aids residential aged care providers in enhancing their services by allowing them to benchmark their performance against national outcomes. The program resource provides guidance on data submission frequency, explains the program's role, and provides more information on open hours and contact details. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the National Mental Health Workforce Strategy 2022–2032, providing a roadmap to build a sustainable, skilled mental health workforce. It focuses on attracting, training, and retaining professionals to meet future demands, including those in aged care. The strategy supports coordinated mental health services across various sectors, ensuring a person-centred approach and promoting mental health careers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

Information is also available in 7 different languages including: English, Alyawarra, Arrernte, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri.

We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.

The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.

This resource provides reports on complaints about aged care services, offering insights for providers to improve complaint handling. It includes data, case studies, and guided questions to help providers address concerns in both residential and home care settings, supporting better outcomes for people receiving care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.