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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 8 of 8 result(s)
/quality-standards/preventing-urinary-tract-infections-recognise-dehydration-poster

Preventing urinary tract infections: recognise dehydration poster

Poster
Published date
Last Updated

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Dinka - Pɛ̈n Tuany ë lɛc  (PDF  200.17 KB)
Korean - 요로 감염 예방  (PDF  205.57 KB)
Author
Aged Care Quality & Safety Commission
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Two columns: 1. urine colour chart; 2. outline of human body
/quality-standards/better-use-medications-aged-care

Better use of medications in aged care

Discussion paper
Published date

This discussion paper explores strategies to improve medication management in aged care, including reducing inappropriate prescriptions and promoting non-pharmacological interventions. It reviews current interventions' effectiveness, highlights the use of psychotropic medications, and identifies areas for improving practices through multifaceted and multidisciplinary approaches for better resident outcomes and healthcare quality. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Medication management
Standard
5: Clinical Care
Outcomes
5.3: Safe and quality use of medicines
Better use of medications - thumbnail image
/quality-standards/benefits-effective-incident-management-video

Benefits of effective incident management video

Video
Published date

In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.

Author
Aged Care Quality & Safety Commission
Key Theme
Incident management system
Standard
2: The Organisation
Outcomes
2.5: Incident management
Benefits of effective incident management video thumbnail
/quality-standards/frequently-asked-questions-about-consent

Frequently asked questions about consent

Fact sheet
Published date

This fact sheet covers the frequently asked questions about consent in aged care.

Author
Aged Care Quality & Safety Commission
Key Theme
Choice, independence and quality of life, Assessment and planning, Care coordination and transitions
Standard
1: The Individual, 3: The Care and Services, 7: The Residential Community
Outcomes
1.3: Choice, independence and quality of life, 3.1 Assessment and planning, 7.2: Transitions
Cover of Frequently asked questions about consent
/quality-standards/little-yarn-goes-long-way-fact-sheet

A little yarn goes a long way - Fact sheet

Fact sheet
Published date
Last Updated

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

Information is also available in 7 different languages including: English, Alyawarra, Arrernte, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri.

Key Theme
Person-centred care, Feedback and complaints management system
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
A little yarn goes a long way image
/quality-standards/user-guide-clinical-pathway-older-people-aged-care-homes-suspected-urinary-tract-infections

User guide to the Clinical Pathway for older people in aged care homes: suspected urinary tract infections

Guides
Published date
Last Updated

This user guide relates to the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.

Author
Aged Care Quality & Safety Commission
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Elderly man with walker and cap, a younger man has his hand on his shoulder while they walk
/quality-standards/clinical-pathways-suspected-utis-forms

Clinical pathways for suspected UTIs forms

Tool
Published date
Last Updated

These clinical forms are part of the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.

Author
Aged Care Quality & Safety Commission
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Form with multiple tables and boxes
/quality-standards/how-aged-care-advocate-can-help-you

How an aged care advocate can help you

Fact sheet
Published date
Last Updated

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Author
Aged Care Quality & Safety Commission
Key Theme
Feedback and complaints management system, Choice, independence and quality of life
Standard
2: The Organisation, 1: The Individual
Outcomes
2.6b: Complaints and feedback management for individuals, 1.3: Choice, independence and quality of life
How an aged care advocate can help you