The Queen Victoria Home

Accreditation decision

Following a site audit conducted on 14 March 2023 to 17 March 2023, the Commission made a decision on 03 May 2023 to re-accredit this service.

The period of accreditation of the service will expire on 03 May 2026.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 October 2023.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Site audit Performance Report

A site audit was conducted with this service on 14 March 2023 to 17 March 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 

05 April 2023.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 October 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 April 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Assessment contact Performance Report

An assessment contact was conducted with this service on 27 October 2020 to 28 October 2020.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Following a site audit the Commission made a decision on 27 August 2019 that this service met seven of the eight Aged Care Quality Standards. The service is re-accredited for two years until 05 October 2021.

Compliance monitoring update

An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 17 January 2019 at The Queen Victoria Home to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

Following an audit we decided that this home met 37 of the 44 expected outcomes of the Accreditation Standards. We decided to vary this home’s accreditation period. This home is now accredited until 05 October 2019.

Serious risk decision

Following a review audit conducted from 12 September 2018 to 20 September 2018, a delegate of the CEO of the Quality Agency made a decision that The Queen Victoria Home Inc. failed to meet seven expected outcomes in the Accreditation Standards in relation to The Queen Victoria Home.

On 19 October 2018 a decision was made that the failure to meet two of these expected outcomes has placed the safety, health or wellbeing of care recipients of the service at serious risk. The Department of Health has been notified of the risk.

An assessment contact was conducted on 17 January 2019 at The Queen Victoria Home to monitor the service’s progress.  The Aged Care Quality and Safety Commission found the service complies with all Accreditation Standards.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

Accreditation decision

Following a site audit conducted on 22 May 2018 to 24 May 2018, a delegate of the CEO of the Australian Aged Care Quality Agency made a decision on 30 July 2018 to re-accredit this service. The period of accreditation of the service will expire on 10 August 2020.

The approved provider of the service meets 44 of the 44 expected outcomes of the Accreditation Standards.

The Site Audit Report is attached.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 10 August 2018.