1 January to 31 March 2022 Sector Performance Data (PDF 1.22 MB)
1 January to 31 March 2022 Sector Performance Data (PDF 1.22 MB)
1 January to 31 March 2022 Sector Performance Data (PDF 1.22 MB)
Complaints about aged care services last month
843
New complaints received last month
1,319
Open complaints being worked on
917
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
79%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
80%
Complaints finalised with a positive outcome for complainant