Sector performance report - January – March 2023 (PDF 1.52 MB)
Sector performance report - January – March 2023 (PDF 1.52 MB)
The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
Sector performance report - January – March 2023 (PDF 1.52 MB)
Complaints about aged care services last month
977
New complaints received last month
1,830
Open complaints being worked on
858
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
72%
Complaints finalised within 60 days
55%
Customer survey responses with rating of satisfied or higher*
*Data is for Jan 2025
86%
Complaints finalised with a positive outcome for complainant