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Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 21 to 33 of 33 result(s)
/quality-standards/audit-evidence-collection-tool-aect-renewal

Audit Evidence Collection Tool (AECT) – Renewal

Tool
Published date
Last Updated

Providers must complete the Audit Evidence Collection Tool (AECT) – Renewal as part of a renewal audit in registration categories 4, 5 and 6. This is compulsory for providers from 1 November 2025.

Providers only need to complete this tool once as part of the audit program.

The renewal audit helps us to understand if the provider can conform with the related strengthened Aged Care Quality Standards.

We use this tool to collect evidence about:

  • your systems and processes
  • how you deliver safe and quality care to older people.
Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
Draft audit evidence tool - renewal
/quality-standards/audit-evidence-collection-tool-aect-variation

Audit Evidence Collection Tool (AECT) – Variation

Tool
Published date
Last Updated

Providers must complete the Audit Evidence Collection Tool (AECT) – Variation as part of a variation audit, where they are asking to add categories 4, 5 or 6 to their registration. This is compulsory for providers from 1 November 2025.

The variation audit helps us to understand if the provider can conform with the related strengthened Aged Care Quality Standards. 

We use this tool to collect evidence about:

  • the systems and processes you will establish
  • how you will deliver safe and quality care to older people.
Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
Draft audit evidence tool - variation
/quality-standards/care-delivery-evidence-collection-tool-cdect-care-delivery-location-category-4-5

Care Delivery Evidence Collection Tool (CDECT) – Care delivery location (Category 4 & 5)

Tool
Published date
Last Updated

Providers must complete this tool as part of a renewal audit in registration categories 4 and 5. 

We will identify a targeted sample of care delivery locations (Category 4 & 5). You will be notified of this sample and the CDECT – Care delivery location must only be completed for these targeted sample locations. 

We use this tool to collect evidence about care and services delivered in a home or community setting.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
CDECT – Care delivery location (Category 4 & 5) thumbnail
/quality-standards/care-delivery-evidence-collection-tool-cdect-residential-category-6

Care Delivery Evidence Collection Tool (CDECT) – Residential (Category 6)

Tool
Published date
Last Updated

Providers must complete this tool as part of a renewal audit in registration category 6. 

The CDECT – Residential must be completed once for each category 6 service. 

We use this tool to collect evidence about the residential care home.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
CDECT – Residential (Category 6) thumbnail
/quality-standards/consumer-advisory-body-meeting-agenda-template

Consumer advisory body meeting agenda template

Template
Published date

A template that consumer advisory body members can use to plan their meeting agendas.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Consumer advisory body meeting agenda template thumbnail
/quality-standards/consumer-advisory-body-minutes-template

Consumer advisory body minutes template

Template
Published date

A template that consumer advisory body members can use in their meetings to take minutes.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Consumer advisory body minutes template thumbnail
/quality-standards/consumer-advisory-body-discussion-card-template

Consumer advisory body discussion card template

Template
Published date

A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.

Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Consumer advisory body discussion card template thumbnail
/quality-standards/consumer-advisory-body-welcome-letter-template

Consumer advisory body welcome letter template

Template
Published date

A welcome letter template that consumer advisory body members can use to communicate with new members.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Consumer advisory body welcome letter template thumbnail
/quality-standards/first-nations-digital-flipchart-your-rights-aged-care

First Nations - Digital Flipchart - Your rights in aged care

Presentations, Tool
Published date

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals, 3.1 Assessment and planning
Your rights in aged care cover page
/quality-standards/managing-worker-risk-policy

Managing worker risk policy

Guidance, Policy
Published date
Last Updated

Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers. 

This policy includes information about: 

Managing worker risk policy  (PDF  386.18 KB)
Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.4: Risk management, 2.8: Workforce planning, 2.9: Human resource management
Managing worker risk policy thumbnail
/quality-standards/provider-governance-checklist-0

Provider governance checklist

Fact sheet
Published date

Provides a way for you to identify which governance obligations apply to your registration category, and to plan and record the actions and review dates you need to meet them.

Provider governance checklist  (PDF  370.5 KB)
Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures
Provider governance checklist thumbnail
/quality-standards/quality-care-advisory-body-fact-sheet-0

Quality care advisory body fact sheet

Fact sheet
Published date

Explains the quality care advisory body obligations, including who must be on the advisory body and what actions, reports and feedback are required.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.1: Partnering with individuals, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures
quality care advisory body thumbnail
/quality-standards/membership-governing-bodies-fact-sheet

Membership of governing bodies fact sheet

Fact sheet
Published date

Explains the governing body membership requirements, including what ‘independent non-executive’ and ‘clinical care experience’ mean, and how to apply for a determination if you can’t meet one or both requirements. 

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures
Membership of governing bodies thumbnail