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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 41 to 60 of 69 result(s)
/quality-standards/national-framework-advance-care-planning-documents

National framework for advance care planning documents

Guidance
Published date
Last Updated

This resource provides a nationally consistent framework for advance care planning documents in Australia. It outlines principles, ethical considerations, and best practices for creating, implementing, and accessing advance care plans, including Advance Care Directives. It aims to guide policymakers, administrators, and healthcare providers in recognising people’s values, preferences, and rights regarding future care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Palliative and end of life care, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.7: Palliative care and end-of-life care, 3.1 Assessment and planning
National framework for advance care planning documents
/quality-standards/national-medical-workforce-strategy-2021-2031

National Medical Workforce Strategy 2021–2031

Guidance
Published date

This resource outlines the National Medical Workforce Strategy 2021–2031, developed to guide long-term medical planning across Australia. It provides a structured approach to creating a sustainable, well-trained medical workforce. The strategy includes 25 actions under 5 priority areas: collaboration, rebalancing supply, reforming training, building generalist capabilities, and ensuring workforce flexibility. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Workforce and human resources management
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
National Medical Workforce Strategy 2021–2031
/quality-standards/national-nursing-workforce-strategy

National Nursing Workforce Strategy

Guidance
Last Updated

The resource provides information on the National Nursing Workforce Strategy, which outlines long-term plans for workforce sustainability, diversity, and development. It supports collaboration among stakeholders, promotes evidence-based care, and addresses challenges in regional and remote areas to ensure quality nursing care across the healthcare system. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Workforce and human resources management
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
National Nursing Workforce Strategy
/quality-standards/governing-reform-aged-care-program

Governing for Reform in Aged Care Program

Guidance

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Corporate and clinical governance, Accountability and quality system, Risk management system, Incident management system, Feedback and complaints management system, Information management system, Workforce and human resources management, Emergency and disaster management
Standard
2: The Organisation
Outcomes
2.1: Partnering with individuals, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.3: Accountability, quality system and policies and procedures, 2.4: Risk management, 2.5: Incident management, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 2.7: Information management, 2.8: Workforce planning, 2.9: Human resource management, 2.10: Emergency and disaster management
Governing for Reform in Aged Care Program
/quality-standards/care-and-support-mental-health-resources

Care and Support Mental Health Resources

Guidance

This resource offers mental health and trauma-informed care materials to support aged care, home care, and disability support workers. Developed with industry consultation, it provides strategies to improve worker wellbeing, manage workplace stress, and integrate trauma-informed practices, addressing common challenges like burnout and occupational stress.

Author
External resource
Key Theme
Workforce and human resources management
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
Care and Support Mental Health Resources
/quality-standards/allied-health-regulation

Allied health regulation

Guidance

This resource provides information about the regulation of allied health professions in Australia. It includes those registered under the National Registration and Accreditation Scheme (NRAS) and self-regulating professions managed by professional peak bodies. It also provides links to further information about allied health professions currently registered with AHPRA and information for overseas-qualified practitioners.

Author
External resource
Key Theme
Workforce and human resources management, Delivering comprehensive care and services, Assessment and planning, Care coordination and transitions
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.4: Comprehensive care, 2.8: Workforce planning, 2.9: Human resource management
Allied health regulation
/quality-standards/mental-health-and-wellbeing-suicidal-thoughts-and-self-harm

Mental health and wellbeing - Suicidal thoughts and self-harm

Guidance
Last Updated

This resource examines suicidal thoughts and self-harm in older adults, particularly in residential aged care. It discusses associated risk factors, the prevalence of mental health conditions, what organisations and individuals can do and gaps in understanding suicide risk. It also reviews interventions, highlighting the need for mental health assessments and training to improve detection and care.

Author
External resource
Key Theme
Clinical safety, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.5: Safety of clinical care services, 3.1 Assessment and planning
Mental health and wellbeing - Suicidal thoughts and self-harm
/quality-standards/mental-health-and-wellbeing-screening-tools

Mental health and wellbeing - Screening tools

Guidance
Last Updated

This resource covers screening tools for detecting anxiety and depression in older adults, especially in residential aged care. It discusses the importance of mental health screening, steps individuals and organisations can take, choosing appropriate tools, and highlights tools such as the Geriatric Depression Scale and Cornell Scale for Depression in Dementia. It emphasises early detection and routine mental health screening in aged care.

Author
External resource
Key Theme
Clinical safety, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.5: Safety of clinical care services, 3.1 Assessment and planning
Mental health and wellbeing - Screening tools
/quality-standards/mental-health-and-wellbeing-anxiety

Mental health and wellbeing - Anxiety

Guidance
Last Updated

This resource provides information on anxiety among older adults, especially those in residential aged care. It outlines risk factors, detection tools, and effectiveness of non-pharmacological interventions such as reminiscence therapy and cognitive behavioural therapy. It also provides guidance on what both individuals and organisations can do to prevent and manage anxiety effectively.

Author
External resource
Key Theme
Clinical safety, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.5: Safety of clinical care services, 3.1 Assessment and planning
Mental health and wellbeing - Anxiety
/quality-standards/mental-health-and-wellbeing-depression

Mental health and wellbeing - Depression

Guidance
Last Updated

This resource provides information on depression in older adults, particularly in residential aged care. It discusses risk factors, detection tools, and treatment approaches, including psychotherapy, music-based interventions, and exercise. It also provides guidance on what both individuals and organisations can do to prevent and manage depression effectively.

Author
External resource
Key Theme
Clinical safety, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.5: Safety of clinical care services, 3.1 Assessment and planning
Mental health and wellbeing - Depression
/quality-standards/racgp-aged-care-clinical-guide-silver-book-part-b-advance-care-planning

RACGP aged care clinical guide (Silver Book) - Part B - Advance care planning

Guidance
Last Updated

This guide covers advance care planning for older adults, detailing the process of discussing patients' values, appointing a decision-maker, and documenting preferences for future care. It outlines the general practitioner’s role, steps for initiating discussions, assessing decision-making capacity, storing care plans, and ensuring patients' wishes are respected during their illness trajectory.

Author
External resource
Key Theme
Palliative and end of life care, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.7: Palliative care and end-of-life care, 3.1 Assessment and planning
RACGP aged care clinical guide (Silver Book) - Part B - Advance care planning
/quality-standards/resources-aboriginal-and-torres-strait-islander-mental-health-and-wellbeing

Resources for Aboriginal and Torres Strait Islander Mental Health and Wellbeing

Guidance

This resource provides a variety of documents and resources to support the mental health and wellbeing of Aboriginal and Torres Strait Islander peoples. It covers topics including leadership in mental health, culturally safe practices, social and emotional wellbeing, suicide prevention, and strategic policy frameworks, offering tools for health professionals and communities.

Author
External resource
Key Theme
Assessment and planning, Clinical safety
Standard
3: The Care and Services, 5: Clinical Care
Outcomes
3.1 Assessment and planning, 5.5: Safety of clinical care services
Resources for Aboriginal and Torres Strait Islander Mental Health and Wellbeing
/quality-standards/racgp-guidelines-preventive-activities-general-practice-miscellaneous

RACGP Guidelines for preventive activities in general practice - Miscellaneous

Guidance

This resource provides guidelines for preventive activities in general practice, covering frailty, hearing, sleep disorders, oral health, urinary incontinence, and vision.

Author
External resource
Key Theme
Clinical safety, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.5: Safety of clinical care services, 3.1 Assessment and planning
RACGP Guidelines for preventive activities in general practice - Miscellaneous
/quality-standards/half-story-guide-meaningful-consultation-people-living-dementia-families-and-carers

Half the story: A guide to meaningful consultation with people living with dementia, families and carers

Guidance
Published date

This resource is a guide for meaningful consultation with people living with dementia, their families, and carers. It covers planning, ethical considerations, communication methods, and ways to improve accessibility. The guide offers strategies to ensure the voices of those living with dementia are respected, valued, and effectively integrated into decision-making processes.

Author
External resource
Key Theme
Choice, independence and quality of life, Corporate and clinical governance, Assessment and planning
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.3: Choice, independence and quality of life, 2.1: Partnering with individuals, 3.1 Assessment and planning
Half the story: A guide to meaningful consultation with people living with dementia, families and carers
/quality-standards/draft-national-consumer-engagement-strategy-health-and-wellbeing

Draft National Consumer Engagement Strategy for Health and Wellbeing

Guidance
Published date

This resource presents the Draft National Consumer Engagement Strategy for Health and Wellbeing, which aims to foster partnerships between health policymakers and communities. It is designed to involve people and communities in the development and implementation of preventive health policies. The strategy supports policymakers and program developers in engaging effectively with consumers to achieve improved health outcomes across Australia. 

Author
Department of Health, Disability and Ageing
Key Theme
Person-centred care, Corporate and clinical governance, Assessment and planning, Care coordination and transitions
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.1 Assessment and planning, 3.4: Planning and coordination of funded aged care services
Draft National Consumer Engagement Strategy for Health and Wellbeing
/quality-standards/consumer-and-carer-engagement-practical-guide

Consumer and carer engagement: A practical guide

Guidance
Last Updated

This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.

Author
External resource
Key Theme
Person-centred care, Care coordination and transitions, Assessment and planning, Corporate and clinical governance
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.1 Assessment and planning, 3.4: Planning and coordination of funded aged care services
Consumer and carer engagement: A practical guide
/quality-standards/advance-care-planning-australia

Advance Care Planning Australia

Guidance
Last Updated

This resource provides information on advance care planning, which enables people to make decisions about their future health care in case they are unable to communicate their preferences. It helps ensure that healthcare providers and loved ones understand and respect their treatment choices. The resource includes tools, forms, and advice for creating an advance care plan.

Author
External resource
Key Theme
Palliative and end of life care, Assessment and planning
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.7: Palliative care and end-of-life care, 3.1 Assessment and planning
Advance Care Planning Australia
/quality-standards/self-care-matters-aged-care

Self-Care Matters Aged Care

Guidance

This resource supports aged care workers in managing stress and maintaining mental and physical wellbeing. It includes videos and tools focused on self-care strategies, such as mindfulness, relaxation, and personalised self-care planning. The resource is designed to help prevent burnout and promote resilience in delivering high-quality care in aged care settings.

Author
External resource
Key Theme
Workforce and human resources management, Accountability and quality system
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.8: Workforce planning
Self-Care Matters Aged Care
/quality-standards/aged-care-workforce

Aged care workforce

Guidance
Last Updated

This resource provides information about the aged care workforce, highlighting opportunities for those interested in joining the sector. It details available programs such as scholarships, training, and clinical placements for nurses and aged care workers. It also includes initiatives to support the growth, training, and development of the aged care workforce to ensure quality care for older adults. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Workforce and human resources management
Standard
2: The Organisation
Outcomes
2.8: Workforce planning
Aged care workforce
/quality-standards/implementing-comprehensive-care-standard-clinical-assessment-and-diagnosis

Implementing the Comprehensive Care Standard - Clinical assessment and diagnosis

Guidance
Published date

This document provides guidance on implementing the clinical assessment and diagnosis element of the Comprehensive Care Standard (National Safety and Quality Health Service Standards). It helps clinicians identify a person’s conditions or needs through examination and investigation. The resource supports safe, patient-centred care, improving diagnostic accuracy and promoting teamwork in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Care coordination and transitions, Assessment and planning, Delivering comprehensive care and services
Standard
5: Clinical Care, 3: The Care and Services
Outcomes
5.4: Comprehensive care, 3.1 Assessment and planning
Implementing the Comprehensive Care Standard - Clinical assessment and diagnosis