Quality Standards Resource Centre

This resource outlines the National Aboriginal and Torres Strait Islander Health Plan 2021–2031, which focuses on improving health outcomes through culturally safe, prevention-focused care. It emphasises addressing cultural and social determinants of health across the life course. The plan supports self-determination, eliminating racism, and fostering partnerships with community-controlled health services to make sure equitable access to health and wellbeing services. 

This resource provides a quick reference guide for approved aged care providers on collecting and reporting data related to unplanned weight loss as part of the National Aged Care Mandatory Quality Indicator Program. It outlines reporting requirements for significant and consecutive unplanned weight loss and offers guidance on how to track and submit data quarterly. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the National Agreement on Closing the Gap, focusing on improving life outcomes for Aboriginal and Torres Strait Islander peoples. It includes key areas for joint national action, prioritising cultural safety and addressing inequalities. The agreement encourages collaboration with communities to monitor progress and ensure accountability.

This resource provides guidance for aged care providers on working with people from diverse backgrounds. It includes information on caring for people from culturally and linguistically diverse (CALD) backgrounds, LGBTI elders, care leavers, and Aboriginal and Torres Strait Islander Elders. Training programs and resources are available to support culturally appropriate care​. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide helps service providers implement the National Safety and Quality Mental Health Standards for Community Managed Organisations. It covers governance, care models, and quality systems. While focused on mental health services, elements like governance and quality may be relevant to aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a mental health program for Aboriginal and Torres Strait Islander people. It includes funding for culturally appropriate mental health services, offering psychological therapies, complex care, and clinical coordination. The program integrates with other services such as drug and alcohol support and suicide prevention initiatives. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This resource examines mental health challenges in people living with dementia, covering complexities in diagnosing conditions like depression and anxiety. It provides evidence-based insights on therapeutic approaches, including music and cognitive therapies, and offers tools to aid aged care providers in supporting mental health in dementia care.

This resource outlines common barriers faced by diverse groups in accessing aged care services, including communication challenges, social isolation, experiences of trauma, grief and loss, and social exclusion. It provides guidance on addressing these issues to make sure equitable access to services for all older people.

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is about the Silver Rainbow project to improve the experiences of LGBTI people as they age and enter aged care. The resource offers resources and training information to support the health and wellbeing of LGBTIQ+ older people. It also includes relevant reports and papers, such as government submissions.

This resource library offers a collection of wound care materials, including publications, webinars, and e-learning modules, covering topics like wound healing, infection management, compression therapy, and advanced treatments. It provides resources for various target groups and is available in multiple languages.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource provides discussion notes to improve the food, nutrition, and dining experience in aged care settings. It includes reflective questions for corporate teams and care staff, focusing on governance, resident choice, oral health, and support for those with swallowing difficulties. The resource promotes continuous improvement and quality care through group discussions. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This poster serves as a resource for aged care staff to recognise and respond to signs of oral pain in residents. It provides guidance on identifying mouth and tooth pain and taking appropriate action to address these issues. The poster is available for download and use in residential aged care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This page provides guidance for residential aged care services on managing choking risks. It advises 24/7 first aid capabilities, staff training on choking incidents, the use of suction devices, and understanding that advance care directives do not prevent the administering of first aid. The alert also recommends collaborating with speech pathologists, documenting discussions, and managing choking events through incident review and support. 

This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This video explains what person-centred care means and how you can work with your provider to achieve it. 

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care.

The resource is designed to support reflective discussions about what ‘best practice’ looks like and a reflection on how it applies in practice.  This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

This resource provides a collection of tools and guidelines for improving person-centred care in aged care settings. It includes assessments on care personalisation, pain management, staff-family relationships, and support for sexuality and decision-making for people with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.