Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 3 of 3 result(s)
/quality-standards/food-and-dining-your-choices-matter

Food and dining - your choices matter

Fact sheet
Published date
Last Updated

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Food and nutrition, Choice, independence and quality of life, Delivering comprehensive care and services, Feedback and complaints management system
Standard
1: The Individual, 2: The Organisation, 6: Food and Nutrition, 7: The Residential Community
Outcomes
1.3: Choice, independence and quality of life, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 6.1: Partnering with individuals on food and drinks, 7.1: Daily living
First page of the Food and dining – your choices matter fact sheet
/quality-standards/governing-reform-aged-care-program

Governing for Reform in Aged Care Program

Guidance

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Link
https://www.agedcarequality.gov.au/for-providers/provider-governance/governing-…
Key Theme
Corporate and clinical governance, Accountability and quality system, Risk management system, Incident management system, Feedback and complaints management system, Information management system, Workforce and human resources management, Emergency and disaster management
Standard
2: The Organisation
Outcomes
2.1: Partnering with individuals, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.3: Accountability, quality system and policies and procedures, 2.4: Risk management, 2.5: Incident management, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 2.7: Information management, 2.8: Workforce planning, 2.9: Human resource management, 2.10: Emergency and disaster management
Governing for Reform in Aged Care Program
/quality-standards/first-nations-youtube-videos

First Nations - YouTube videos

Video
Published date

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Link
https://www.youtube.com/playlist?list=PLzd-HOFNQhHWAmGXciaLAsLvCqiex7ToW
Key Theme
Person-centred care, Dignity, respect and privacy, Feedback and complaints management system, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy, 2.6b: Complaints and feedback management for individuals, 3.2: Delivery of funded aged care services
First Nations - YouTube videos
 

Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.