Quality Standards Resource Centre

This resource offers evidence-based standardised care processes for aged care providers, covering high-risk clinical areas such as falls, pain, incontinence, and dehydration. It provides structured guidelines to support best practices, ensuring consistent and safe care for older people in residential settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides information sheets for residents, families, and carers to support decision-making in residential aged care. Covering topics such as pain management, falls, and medicines, it promotes health literacy, enabling consumers to engage in discussions and report care issues effectively.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides information on the causes, treatments, and prevention of falls in older people. It outlines risk factors, such as home hazards and health conditions, and offers practical tips for reducing falls, including lifestyle changes, home modifications, and medical assessments. The document emphasises the importance of fall prevention in aged care settings.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

This resource provides guidance on the concept of dignity of risk. It includes information about how to reframe thinking and ways you can support dignity of risk. The resource highlights the importance of choice and independence, and supporting someone to do what they want safely.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource guides providers in identifying and setting goals of care with patients through shared decision-making. It fosters collaboration between patients, family, and healthcare teams to clarify expectations and establish personalised clinical and personal care objectives.

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance for aged care providers to ensure quality food, nutrition, and dining experiences. It includes hotlines, resources for dining, choice, swallowing, and oral health, as well as webinars, research findings, and practical tips to support older adults' wellbeing and meet care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide supports aged care staff in providing food and dining choices for residents. It outlines the importance of upholding residents' rights to choose, enhancing their health and quality of life. The guide recommends confirming preferences regularly, involving residents in meal planning, and respecting individual choices regarding when, where, and what they eat or drink. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource discusses the importance of informed choice in aged care dining, emphasising a person-centred approach. It highlights the benefits of offering choice in meals and mealtimes, outlines how to manage decisions that involve risk, and provides tools for aged care workers to support resident autonomy while ensuring safety and satisfaction. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for the health care of people with intellectual disability. The user guide is part of the Australian Commission on Safety and Quality in Health Care's National Safety and Quality Health Service (NSQHS) Standards. The resource was developed in response to significant evidence of poor health outcomes for people with intellectual disability in Australia’s health system. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This webpage provides resources to help improve communication, care and support for people who are deaf, Deaf, hard of hearing, or who experience hearing loss. It includes 3 tools: Everyday Communication, Inclusive Healthcare, and Building Competency. There are also links to other relevant resources.

This resource is a collection of resources on the Tasmanian Government Department of Health webpage about healthy ageing. It includes resources about malnutrition screening, being physically active, and eating well.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This guide offers practical strategies for care workers to support people with dementia in making everyday decisions within residential aged care settings. It covers communication techniques, promoting choice in personal care and daily activities, understanding body language, and emphasises person-centred care while respecting residents' preferences, dignity, and rights.

This resource provides information on preventing falls at home for older people. It explains common causes of falls, such as poor lighting and slippery surfaces, and offers practical solutions like home modifications, exercise, and footwear adjustments. The document emphasises maintaining safety in and around the home to reduce the risk of falls.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides practice tip sheets for care workers, focusing on culturally responsive care for people from culturally and linguistically diverse backgrounds. It outlines communication strategies, emphasising person-centred care, cultural sensitivity, and effective interaction with patients and families, especially at the end of life.

This resource offers guidance on culturally appropriate communication with Aboriginal and Torres Strait Islander people in aged care. It highlights the importance of respecting cultural identity, involving family, and providing person-centred care. The resource provides practical tips for careworkers to ensure culturally sensitive and respectful communication.

This resource provides information on a mental health program for Aboriginal and Torres Strait Islander people. It includes funding for culturally appropriate mental health services, offering psychological therapies, complex care, and clinical coordination. The program integrates with other services such as drug and alcohol support and suicide prevention initiatives. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This video explains the concept of dignity of risk in aged care, emphasising that older people have the right to make their own choices, even when those choices involve risks. It provides examples of how care providers can support decision-making while promoting safety and respect for individual autonomy. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource examines mental health challenges in people living with dementia, covering complexities in diagnosing conditions like depression and anxiety. It provides evidence-based insights on therapeutic approaches, including music and cognitive therapies, and offers tools to aid aged care providers in supporting mental health in dementia care.