The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
Effective incident management education pack
The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available.
This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements.
First Nations - Digital Flipchart - Your rights in aged care
A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.
Consumer advisory body discussion card template
A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.
Consumer advisory body discussion card template (DOCX 3.08 MB)
Consumer advisory body welcome letter template
A welcome letter template that consumer advisory body members can use to communicate with new members.
Consumer advisory body welcome letter template (DOCX 3.8 MB)
Consumer advisory body meeting agenda template
A template that consumer advisory body members can use to plan their meeting agendas.
Consumer advisory body meeting agenda template (DOCX 2.39 MB)
Consumer advisory body minutes template
A template that consumer advisory body members can use in their meetings to take minutes.
Consumer advisory body minutes template (DOCX 2.4 MB)
