A global Microsoft outage is currently impacting some of the Commission's services and systems. Our Customer Contact Centre is unaffected - you can call us on 1800 951 822 or lodge a complaints form via our website. Please note that our response times may be slightly delayed due to the current systems impact. Currently our email systems are down. If you need to contact the Commission on any urgent aged care regulatory matter, please call us on 1800 951 822.
The new Aged Care Act (Act) includes a rights-based approach, outlining the rights older people have when accessing aged care services.
This guide supports aged care workers to deliver rights-based and person-centred care through practical approaches and strategies that uphold the rights, dignity and choices of older people.
