Publication date
This document contains responses to questions asked during our SIRS for home services webinar series.
Attachments
SIRS for home services - Webinar QAs as at 30 November 2022 (PDF 731.8 KB)
Complaints about aged care services last month
1,126
New complaints received last month
1,834
Open complaints being worked on
1,164
Complaints closed last month*
*some complaints closed may have been
received in previous months
94%
Enquiries finalised within 7 days
65%
Complaints finalised within 60 days
63%
Customer survey responses with rating of satisfied or higher*
85%
Complaints finalised with a positive outcome for complainant