A new learning resource for providers, featuring case study insights from unexplained absence from care incidents reported to the Commission is now available.
sirs_insights_report_-_unexplained_absence_from_care.pdf (PDF 6.86 MB)
This resource provides discussion notes to improve the food, nutrition, and dining experience in aged care settings. It includes reflective questions for corporate teams and care staff, focusing on governance, resident choice, oral health, and support for those with swallowing difficulties. The resource promotes continuous improvement and quality care through group discussions. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Stand-up discussion notes (DOCX 6.68 MB)
This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care.
The resource is designed to support reflective discussions about what ‘best practice’ looks like and a reflection on how it applies in practice. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
From 1 July 2023, residential aged care facilities across Australia must have a registered nurse (RN) onsite and on duty 24 hours a day, 7 days a week (24/7 RN responsibility) unless they have an exemption. This fact sheet provides information on alternative care arrangements to meet this requirement.
Approved providers have specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Principles relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.
Letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM to support your planning and preparation for the high-risk weather season to ensure the continuity of care and services to older Australians.
Approved providers may request that the Aged Care Quality and Safety Commissioner (the Commissioner) revoke their approval in accordance with section 63H of the Aged Care Quality and Safety Commission Act 2018 (the Commission Act).
request-to-revoke-approval-form_1.pdf (PDF 714.32 KB)
When we take regulatory action against a registered provider, aged care worker or responsible person, our processes and decisions need to be fair. This is called procedural fairness. This fact sheet explains what procedural fairness is and how it works.
Procedural fairness and worker regulation (PDF 292.39 KB)
This aged care financial reports calendar details due dates and auditing requirements for 2024 reports.
Joint letter to approved providers of residential aged care services from the Commission and the Australian Electoral Commission about the 2023 referendum and COVID-19 entry approach for mobile polling staff.
As the national aged care regulator, part of the Commission’s role is to assess the performance of providers against the Aged Care Quality Standards. This fact sheet for providers explains how we apply procedural fairness to our regulatory decisions.
This document responds to questions put to the Commission at the ‘Stronger Standards, Better Aged Care’ webinar held on 20 June 2023 and the National Aged Care Providers Conference session on 9 June 2023. The information is current as at 23 August 2023.
The webinar recording and presentation slides are also available.
The Commission is implementing the Stronger Standards, Better Aged Care Program to help prepare providers to be ready for the strengthened Standards. This fact sheet provides further information about the program which commenced in early 2023.
The Commission is implementing the Stronger Standards, Better Aged Care Program to help older Australians and their carers and representatives to learn about the strengthened Aged Care Quality Standards. This fact sheet provides further information about the program which commenced in early 2023.
Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.
Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.
A fact sheet for volunteer managers in aged care.
SIRS Volunteers in aged care factsheet for managers (PDF 1.14 MB)
This fact sheet is for people receiving aged care services and provides information on the Commission’s dedicated Food, Nutrition and Dining Hotline to receive questions, concerns and complaints about food, nutrition and dining in aged care.
This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here.
