Skip to main content

Better Practice Guide to Complaint Handling in Aged Care Services

Attachments
Better Practice Guide to Complaint Handling in Aged Care Services front cover

This booklet provides an evidence-based approach to complaint handling in a plain English, easy-to-understand format. It highlights the role of communication in effective complaint handling and the benefits of resolving complaints within a service.

Changed
Friday, 28 June 2019 - 11:21am