This poster provides a quick introduction to the Aged Care Code of Conduct for older people. It provides contact information for making a complaint or giving feedback and where to go for more information.
Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
*some complaints closed may have been
received in previous months