Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
A good-quality incident notification requires more than the details taken from progress notes about an incident or copying text from the provider’s incident management system.
Use this example response to support the information you need to consider including for the questions relating to psychological or emotional abuse in the My Aged Care portal.
*some complaints closed may have been
received in previous months
