Arcare Helensvale St James

Accreditation decision

Following a site audit conducted on 07 June 2022 to 09 June 2022, the Commission made a decision on 13 July 2022 to re-accredit this service.

The decision on the service’s accreditation period was varied following reconsideration on own initiative on 26 June 2025.

The period of accreditation of the service will expire on 13 January 2026.

Assessment contact Performance Report

An assessment contact was conducted with this service on 02 December 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 07 June 2022 to 09 June 2022, the Commission made a decision on 13 July 2022 to re-accredit this service.

The period of accreditation of the service will expire on 13 July 2025.

Site audit Performance Report

A site audit was conducted with this service on 07 June 2022 to 09 June 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 March 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 September 2021.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 September 2018.