Estia Health Hervey Bay

Accreditation decision

Following a site audit conducted on 28 March 2023 to 30 March 2023, the Commission made a decision on 19 May 2023 to re-accredit this service.

The period of accreditation of the service will expire on 19 May 2026.

Site audit Performance Report

A site audit was conducted with this service on 28 March 2023 to 30 March 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service.

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 28 July 2023.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission. 

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 January 2023.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Accreditation decision

Following a site audit conducted on 01 May 2018 to 03 May 2018, the Commission made a decision on 05 June 2018 to re-accredit this service.

The decision on the service’s accreditation period was varied following reconsideration on own initiative on 16 December 2020.

The period of accreditation of the service will expire on 28 July 2022.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 July 2021.

This is a new home and is accredited for one year until 28 July 2018. We made the decision on 28 July 2017.