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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Estia Health Lockleys

Previous names
The Empress
RACS ID
6294
ARCH ID
ARCH-04942

Estia Health Lockleys

Accreditation decision

Following a site audit conducted on 22 November 2023 to 24 November 2023, the Commission made a decision on 22 December 2023 to re-accredit this service.

The period of accreditation of the service will expire on 03 April 2027.

Estia Health Lockleys

Site audit Performance Report

A site audit was conducted with this service on 22 November 2023 to 24 November 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Audit Report

Estia Health Lockleys

Accreditation decision

Following a site audit conducted on 15 February 2021 to 17 February 2021, the Commission made a decision on 03 April 2021 to re-accredit this service.

The period of accreditation of the service will expire on 03 April 2024.

Estia Health Lockleys

Site audit Performance Report

A site audit was conducted with this service on 15 February 2021 to 17 February 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Audit Report
Estia Health Lockleys6294-4.docx  (DOCX  508.78 KB)

Estia Health Lockleys

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 May 2021.

Estia Health Lockleys

Assessment contact Performance Report

An assessment contact was conducted with this service on 24 June 2020.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Audit Report
Estia Health Lockleys6294-3.docx  (DOCX  469.76 KB)

Estia Health Lockleys

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 14 November 2020.

Audit Report
EstiaHealthLockleys6294-2.docx  (DOCX  103.3 KB)
CER Report
EstiaHealthLockleys6294-2-cer.pdf  (PDF  313.62 KB)
CER Accessible Report

The Empress

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 14 November 2017.

Audit Report
TheEmpress1.pdf  (PDF  572.5 KB)

The Empress

Audit Report
local-theempress-1386725841.pdf  (PDF  22.26 KB)