Helping Hand Aged Care - Ingle Farm

Accreditation decision
Following a site audit conducted on 04/03/2025 to 06/03/2025, the Commission made a decision on 09/04/2025 to re-accredit this service.
The period of accreditation of the service will expire on 24/06/2028.

Site audit Performance Report
A site audit was conducted with this service on 04/03/2025 to 06/03/2025.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Accreditation decision

Following a site audit conducted on 04 May 2022 to 06 May 2022, the Commission made a decision on 24 June 2022 to re-accredit this service.

The period of accreditation of the service will expire on 24 June 2025.

Site audit Performance Report

A site audit was conducted with this service on 04 May 2022 to 06 May 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 16 March 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 September 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Assessment contact Performance Report

An assessment contact was conducted with this service on 09 August 2021 to 10 August 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Compliance update

Following an assessment contact conducted on 08 October 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

Non-compliance update

Following an assessment contact conducted on 09 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirement of the Aged Care Quality Standards.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 04 March 2022.