Accreditation decision
Following a site audit conducted on 27 October 2020 to 29 October 2020, the Commission made a decision on 28 January 2021 to re-accredit this service.
The period of accreditation of the service will expire on 28 January 2024.

Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 
In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 June 2021.

Site audit Performance Report
A site audit was conducted with this service on 27 October 2020 to 29 October 2020.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service.

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 6 December 2020.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 03 July 2019 at Resthaven Mount Gambier to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

Serious risk decision
Following a review audit conducted on 26 – 28 March 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Resthaven Inc failed to meet six expected outcomes in the Accreditation Standards in relation to Resthaven Mount Gambier.
On 17 April 2019 a decision was made that failure to meet one of these expected outcomes has placed the safety, health or wellbeing of consumers of the service at serious risk. The Department of Health has been notified of the risk.
Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.
The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

Following an audit we decided that this service met 38 of 44 expected outcomes of the Accreditation Standards. This service remains accredited until 06 June 2020.