Document accessed under FOI 2025.103 (accessed 28/04/2025) (PDF 20.27 MB)
Document accessed under FOI 2025.103 (accessed 28/04/2025) (PDF 20.27 MB)
Document accessed under FOI 2025.103 (accessed 28/04/2025) (PDF 20.27 MB)
Complaints about aged care services last month
1,126
New complaints received last month
1,834
Open complaints being worked on
1,164
Complaints closed last month*
*some complaints closed may have been
received in previous months
94%
Enquiries finalised within 7 days
65%
Complaints finalised within 60 days
63%
Customer survey responses with rating of satisfied or higher*
85%
Complaints finalised with a positive outcome for complainant