Disclaimer: Aged care laws in Australia have now changed. The Aged Care Act 2024 and Aged Care Rules 2025 now apply. We're completing updates to this page to align with the new laws. Providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
On 1 October 2021, we launched the Serious Incident Response Scheme (SIRS) decision support tool to help you determine Priority 1 or Priority 2 reportable incidents.
The tool asks you a series of questions about an incident to help you decide whether it must be reported to the Commission.
*some complaints closed may have been
received in previous months
