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A global Microsoft outage is currently impacting some of the Commission's services and systems. Our Customer Contact Centre is unaffected - you can call us on 1800 951 822 or lodge a complaints form via our website. Please note that our response times may be slightly delayed due to the current systems impact. Currently our email systems are down. If you need to contact the Commission on any urgent aged care regulatory matter, please call us on 1800 951 822.

Consumer advisory body toolkit

Being a member of a consumer advisory body gets your voice heard. Your feedback can change the way your service provides care.

Our toolkit can help you join, start, or participate in a consumer advisory body. It has information to help you with meetings, guide discussions and support other members to take part.

The toolkit includes:

More information

View the Consumer advisory bodies webpage for older people.


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