The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Are you alert and ready? Safeguarding against infectious illness in aged care settings
Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.
Colouring, conversation, creativity and care
These colouring resources have been designed specifically for the Aged Care Quality and Safety Commission with the intention of providing a multifaceted creative experience for older Australians living in residential or home aged care settings, and for the people who care for them.
fnd-colouring-resources-engagement-pages.pdf (PDF 1.72 MB)
fnd-colouring-resources-instructions.pdf (PDF 3.86 MB)
Visiting an aged care home during an outbreak - A3 poster
This A3 poster can be used by aged care facilities during an outbreak. It explains the key things for partners in care to remember when visiting an aged care home during an outbreak.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Visiting an aged care home during an outbreak poster (PDF 323.5 KB)
Analysis of a survey of food and dining experiences in residential aged care services - Final report
This resource provides insights into food, dining, and nutrition in residential aged care services. It is based on a survey conducted to understand residents’ dining experiences, preferences, and the quality of food and service provided. The findings highlight the importance of fresh, familiar meals, flexible mealtimes, and a homelike dining environment to enhance the quality of life for older people. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Food and dining - your choices matter
This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
English - Food and dining – your choices matter (PDF 484.79 KB)
Arabic - تهمّّنا تفضيلاتكم في الطعام وعادات الأكل (PDF 767.17 KB)
Chinese Simplified - 食品和餐饮—— 您的选择很重要 (PDF 785.39 KB)
Chinese Traditional - 食品和餐飲—— 您的選擇很重要 (PDF 788.7 KB)
French - Alimentation et repas – vos choix sont importants (PDF 684.4 KB)
German - Essen und Speisen – Ihre Wahl zählt (PDF 686.18 KB)
Greek - Φαγητό και γεύματα – οι επιλογές σας έχουν σημασία (PDF 690.89 KB)
Hungarian - Ételek és étkezés – az Ön döntése számít (PDF 684.42 KB)
Macedonian - Храна и јадење - вашиот избор е важен (PDF 683.21 KB)
Maltese - L-ikel u l-ikliet - l-għażliet tiegħek huma importanti (PDF 685.65 KB)
Russian - Питание и прием пищи: ваш выбор имеет значение (PDF 682.53 KB)
Serbian - Храна и обедовање – ваш избор је важан (PDF 681.46 KB)
Spanish - Alimentos y comidas: sus preferencias importan (PDF 679.42 KB)
A little yarn goes a long way - Fact sheet
The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.
Information is also available in 7 different languages including: English, Alyawarra, Arrernte, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri.
English - A little yarn goes a long way (PDF 769.91 KB)
Alyawarra - A little yarn goes a long way (PDF 3.74 MB)
Arrernte - A little yarn goes a long way (PDF 3.73 MB)
Luritja - A little yarn goes a long way (PDF 3.73 MB)
Pitjantjatjarra - A little yarn goes a long way (PDF 3.73 MB)
Torres Strait Creole - A little yarn goes a long way (PDF 3.74 MB)
Warlpiri - A little yarn goes a long way (PDF 3.73 MB)
About the Food, Nutrition and Dining Hotline – provider and worker fact sheet
This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Food, nutrition and dining stand-up discussion notes
This resource provides discussion notes to improve the food, nutrition, and dining experience in aged care settings. It includes reflective questions for corporate teams and care staff, focusing on governance, resident choice, oral health, and support for those with swallowing difficulties. The resource promotes continuous improvement and quality care through group discussions. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Stand-up discussion notes (DOCX 6.68 MB)
How an aged care advocate can help you
If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.
How an aged care advocate can help you – fact sheet (PDF 267.87 KB)
Food, nutrition and dining: a reflection on practice
This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care.
The resource is designed to support reflective discussions about what ‘best practice’ looks like and a reflection on how it applies in practice. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
