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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 7 of 7 result(s)
/quality-standards/explaining-aged-care-and-your-rights-locally-tailorable-poster-first-nations-resources

Explaining aged care and your rights – locally tailorable poster - First Nations resources

Poster
Published date

We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Explaining aged care and your rights – locally tailorable poster
/quality-standards/first-nations-visual-storyboard-aged-care-and-your-rights

First Nations - Visual Storyboard - Aged care and your rights

Story board
Published date

The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.

Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Storyboards
/quality-standards/first-nations-visual-information-sheet-your-rights-when-accessing-aged-care

First Nations - Visual information sheet - Your rights when accessing aged care

Guidance
Published date
Yarning about your aged care  (PDF  645.07 KB)
Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Yarning aged care
/quality-standards/first-nations-digital-flipchart-your-rights-aged-care

First Nations - Digital Flipchart - Your rights in aged care

Presentations, Tool
Published date

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals, 3.1 Assessment and planning
Your rights in aged care cover page
/quality-standards/first-nations-workplace-poster-standard-2-organisation

First Nations – Workplace poster – Standard 2 The organisation

Poster
Published date
Last Updated

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Standard 2 thumbnail image
/quality-standards/first-nations-stakeholder-communications-toolkit

First Nations - Stakeholder Communications Toolkit

Guidance, Tool
Published date
Last Updated

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.2: Delivery of funded aged care services
First Nations Resources – Communications Toolkit
/quality-standards/managing-worker-risk-policy

Managing worker risk policy

Guidance, Policy
Published date
Last Updated

Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers. 

This policy includes information about: 

Managing worker risk policy  (PDF  386.18 KB)
Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.4: Risk management, 2.8: Workforce planning, 2.9: Human resource management
Managing worker risk policy thumbnail