Quality Standards Resource Centre

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

This resource provides guidance for home service providers on managing key risks in aged care services. It identifies 5 critical areas: organisational governance, care planning and assessment, clinical care, support for vulnerable consumers, and management of Home Care Package funds

This resource outlines actions for health service organisations to review and improve comprehensive care delivery, focusing on aligning care with patients' needs and care plans. It emphasises regular assessment, multidisciplinary collaboration, and quality improvement to maintain responsive, person-centred care across services. 

This resource provides a checklist for home care and Commonwealth Home Support Programme (CHSP) providers to help them prepare for and manage the care of older people during heatwaves. It outlines steps to take before, during, and after heatwaves, ensuring the health and safety of those under their care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains Incident Management Systems (IMS) used in aged care to record, manage, and respond to incidents. It provides guidance on building a safety culture, recording and analysing incidents, and implementing steps to prevent reoccurrences, supporting continuous improvement in care delivery. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance about respecting the privacy and dignity of clients. It includes information about personal privacy, the Privacy Act, what classifies as health information, consent and privacy of information. It also includes information about person-centred care and client dignity. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet informs aged care residents of their rights to safe, enjoyable, and respectful dining experiences. It outlines steps for raising concerns with providers about food and dining, offers a preference form for residents to communicate their dietary needs, and provides contact information for support services if issues remain unresolved. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides information on aged care advocacy services, offering free and confidential support to older people receiving government-funded aged care. It includes resources to help people understand their rights, navigate the aged care system, and access advocacy for issues such as care quality, decision-making, and protection from harm. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information about the regulation of allied health professions in Australia. It includes those registered under the National Registration and Accreditation Scheme (NRAS) and self-regulating professions managed by professional peak bodies. It also provides links to further information about allied health professions currently registered with AHPRA and information for overseas-qualified practitioners.

This resource is a guide for meaningful consultation with people living with dementia, their families, and carers. It covers planning, ethical considerations, communication methods, and ways to improve accessibility. The guide offers strategies to ensure the voices of those living with dementia are respected, valued, and effectively integrated into decision-making processes.

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

This resource provides information on the Council on the Ageing (COTA) Australia's work, including advocacy, policy priorities, and resources for older adults. It highlights key areas such as dental care affordability, aged care reform, and independence for seniors. The site offers publications, submissions to inquiries, and the Aged Care Visitors Code, relevant for aged care providers and consumers.

This guide discusses providing aged care in rural and remote communities, focusing on the unique needs of older residents, the role of GPs in care coordination, and overcoming challenges like limited services and workforce shortages. It covers building telehealth connections, establishing collaborative care models, and offers a checklist for newly arrived GPs to support quality care for older adults.

This resource describes the advocacy support available for people receiving government-funded aged care, provided through the National Aged Care Advocacy Program. It outlines the role of advocates in assisting with understanding services, managing rights, addressing concerns, and learning self-advocacy skills, supporting respectful and fair treatment in aged care.

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members