Publication date
This fact sheet explains the benefits, processes and outcomes of home care pricing audits.
Attachments
home-care-pricing-audit-provider-fact-sheet.pdf (PDF 260.01 KB)
Complaints about aged care services last month
943
New complaints received last month
1,392
Open complaints being worked on
1,071
Complaints closed last month*
*some complaints closed may have been
received in previous months
94%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
73%
Customer survey responses with rating of satisfied or higher
80%
Complaints finalised with a positive outcome for complainant