Publication date
This toolkit supports providers and workers to engage with older people, their families and supporters about their rights in aged care, raising concerns and the role of the Commission.
Complaints about aged care services - March 2026
1,463
New complaints received last month
3,601
Open complaints being worked on
1,442
Complaints closed last month*
*some complaints closed may have been
received in previous months
96%
Enquiries finalised within 7 days
42%
Complaints finalised within 60 days