Resource library

Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers. 

This policy includes information about: 

• who is a worker
• what is worker risk
• key obligations relating to managing worker risks
• worker screening
• our approach to managing worker risks through detection, assessment and response.

Our Compliance and Enforcement Policy applies from 1 November 2025.

The Policy explains the compliance and enforcement actions we can take to:

The Aged Care Act 2024 (the Act) provides people with rights and protections from retaliation when they share information and make disclosures that qualify for protection under the Aged Care Act, about registered providers, responsible persons and aged care workers.

Our Managing Whistleblower Disclosures Policy explains how we receive, manage and use information shared with us that qualifies for whistleblower protections under the Act.

The fact sheet is a quick reference guide that explains what you need to do to meet the Financial and Prudential Management Standard. It includes the key requirements, who they apply to and a checklist.
 

The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available. 

This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements. 

This document is an example of the content covered in a standard senior management meeting.

The senior management meeting is held with the audit team and 2 to 5 representatives of the applicant's or provider's senior management. The meeting is to gather evidence and understand how senior management lead and contribute to the overall assessment of governance arrangements, systems, and processes, to deliver safe and quality care within the organisation. We hold the meeting online and we have one senior management meeting for each audit program.

In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025. 

The new Financial and Prudential Standards will be introduced with the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers.

The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.

Having a comprehensive and organisation-specific outbreak management plan (OMP) helps your organisation to be prepared for the management of infections and outbreaks within your service. A key part of this readiness is ensuring that your OMP is fit-for-purpose and that everyone across the organisation can implement it if required. One way to maintain readiness and support continuous improvement of your OMP is to run regular drills, or stress tests, of your plan.

Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

The Complaints about aged care services – Year in review (July 2023-June 2024) report explores the complaints we have received about aged care providers in 2023-24.

In this report, we draw attention to clear patterns and trends in the complaints made about residential care and home services respectively.

The report also covers:

This workshop has been designed for home services providers and will help you to: 

This workshop has been designed for home services providers and will help you to: 

The Prudential Standards contained in the Aged Care Act 1997 (Act) and the Fees and Payments Principles 2014 (No. 2) detail your responsibilities for the use and management of your residents' refundable accommodation deposits (RADs).

Section 52G-3 of the Act states that the Minister for Aged Care may set a maximum amount of accommodation deposit. Currently, this maximum amount is $550,000 as a RAD (or the equivalent Daily Accommodation Payment (DAP)).

 

This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care.

The resource is designed to support reflective discussions about what ‘best practice’ looks like and a reflection on how it applies in practice.  This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.

A fact sheet for volunteer managers in aged care.

As a volunteer you are part of the aged care workforce and play a key part in supporting older Australians.

This fact sheet outlines steps you can take to support residents to manage their oral health.