Site audit Performance Report
A site audit was conducted with this service on 24 July 2023 to 26 July 2023.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report
An assessment contact was conducted with this service on 12 December 2022 to 15 December 2022.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision
Following a site audit conducted on 08 March 2022 to 11 March 2022, the Commission made a decision on 12 May 2022 to re-accredit this service.
The period of accreditation of the service will expire on 12 November 2023.

Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 
In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 October 2022.
The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Site audit Performance Report
A site audit was conducted with this service on 08 March 2022 to 11 March 2022.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 
In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 April 2022.
The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 
In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 October 2021.
The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 17 January 2020 at Bupa Templestowe to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.

Following a site audit the Commission made a decision on 26 September 2019 that this service met five of the eight Aged Care Quality Standards. The service is re-accredited for one year 6 months until 22 April 2021.

Serious risk decision
On 2 October 2018 a delegate of the CEO of the Quality Agency made a decision that failure by Bupa Aged Care Australia Pty Ltd to meet two expected outcomes in the Accreditation Standards in relation to Bupa Templestowe has placed the safety, health or wellbeing of care recipients of the service at serious risk.
An assessment contact was conducted by the Quality Agency on 9 November 2018 at Bupa Templestowe to monitor the service’s progress. The Quality Agency found the service complies with all Accreditation Standards.
Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

Following an audit we decided that this home met 40 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 22 October 2019.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 October 2018.

This is a new home and is accredited for one year until 22 October 2015. We made the decision on 22 October 2014.