Eventide Charters Towers

Accreditation decision

Following a site audit conducted on 21 February 2023 to 23 February 2023, the Commission made a decision on 06 April 2023 to re-accredit this service.

The period of accreditation of the service will expire on 18 June 2026.

Site audit Performance Report

A site audit was conducted with this service on 21 February 2023 to 23 February 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 June 2021.

Accreditation decision

Following a site audit conducted on 29 September 2020 to 01 October 2020, the Commission made a decision on 17 November 2020 to re-accredit this service.

The period of accreditation of the service will expire on 18 June 2023.

Site audit Performance Report

A site audit was conducted with this service on 29 September 2020 to 01 October 2020.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service.

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 December 2020.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Compliance monitoring update

An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 18 June 2019 at Eventide Charters Towers to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 18 June 2020.

Serious risk decision

On 4 April 2019 a delegate of the Aged Care Quality and Safety Commissioner made a decision in relation to Eventide Charters Towers that failure to meet one expected outcome in the Accreditation Standards placed the safety, health or wellbeing of a consumer of the service at serious risk.

An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 18 June 2019 at Eventide Charters Towers to monitor the service’s progress against the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

Serious risk decision

On 28 March 2018 a delegate of the CEO of the Australian Aged Care Quality Agency made a decision that Townsville Hospital and Health Service failed to meet one expected outcome in the Accreditation Standards in relation to Eventide Charters Towers and that this failure has placed, or may place, the safety, health or wellbeing of a care recipient of the service at serious risk.

The Department of Health has been notified of the risk.

The Quality Agency will continue to monitor the performance of the service including through unannounced visits.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 June 2019.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 18 June 2016