Glenroy Terrace Care Community

Accreditation decision

Following a site audit conducted on 13 September 2022 to 15 September 2022, the Commission made a decision on 27 October 2022 to re-accredit this service.

The decision on the service’s accreditation period was varied following reconsideration on own initiative on 06 August 2025.

The period of accreditation of the service will expire 27 April 2026.

Assessment contact Performance Report

An assessment contact was conducted with this service on 12 September 2023 to 12 September 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 13 September 2022 to 15 September 2022, the Commission made a decision on 27 October 2022 to re-accredit this service.

The period of accreditation of the service will expire on 27 October 2025.

Site audit Performance Report

A site audit was conducted with this service on 13 September 2022 to 15 September 2022.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Compliance monitoring update

An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 1 October 2019 at BlueCross Monterey to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.

Serious risk decision

Following an assessment contact conducted on 4 April 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Third Age Australia Pty Ltd failed to meet two expected outcomes in the Accreditation Standards in relation to BlueCross Monterey.

On 8 May 2019 a decision was made that failure to meet these two expected outcomes has placed the safety, health or wellbeing of consumers of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 June 2022.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 June 2019.