Mercy Place Ave Maria

Assessment contact Performance Report
An assessment contact was conducted with this service on 16/07/2024 to 16/07/2024.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision
Following a site audit conducted on 12 February 2024 to 15 February 2024, the Commission made a decision on 04 April 2024 to re-accredit this service.
The period of accreditation of the service will expire on 29 April 2027.

Site audit Performance Report
A site audit was conducted with this service on 12 February 2024 to 15 February 2024.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Accreditation decision

Following a site audit conducted on 16 March 2021 to 18 March 2021, the Commission made a decision on 29 April 2021 to re-accredit this service.

The period of accreditation of the service will expire on 29 April 2024.

Site audit Performance Report

A site audit was conducted with this service on 16 March 2021 to 18 March 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 June 2021.

Compliance update

Following an assessment contact conducted on 12 February 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

Serious risk decision

Following an assessment contact conducted on 20 February 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Mercy Aged and Community Care Ltd failed to meet two expected outcomes in the Accreditation Standards in relation to Mercy Place Ave Maria.

On 14 March 2019 a decision was made that failure to meet these two expected outcomes has placed the safety, health or wellbeing of consumers of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 December 2020.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 December 2017.