Quality Standards Resource Centre

This guidance addresses the infection risks associated with heater-cooler devices, particularly Non-tuberculous Mycobacterium infections. It provides recommendations for Australian healthcare organisations on managing these risks, including using safety notices and infection control guidelines. It should be used alongside state and territory health advice​. This resource may apply to healthcare contexts outside of aged care and please consider the applicability of this resource to your care setting.

This resource is a poster on droplet precautions, in addition to standard precautions, for infection prevention. It outlines measures to prevent the transmission of infectious agents spread through respiratory droplets, such as using appropriate personal protective equipment (PPE), patient placement, and minimising patient transport. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

The Preventing and Controlling Infections Standard (National Safety and Quality Health Service Standards) outlines infection prevention and control strategies, antimicrobial stewardship, the safe use of resources, and evidence-based practices. It aims to minimise infection risks and ensure the safety of people receiving care and workforce members. It also supports compliance with infection control standards in healthcare and aged care settings. This resource may apply to healthcare contexts outside of aged care and please consider the applicability of this resource to your care setting.

This poster outlines combined contact and droplet precautions for infection prevention and control, in addition to standard precautions. It provides guidance on the use of personal protective equipment (PPE) and other measures to reduce the transmission of infectious agents through direct contact and respiratory droplets​. 

This poster outlines contact precautions for infection prevention and control, in addition to standard precautions. It provides guidance on preventing the transmission of infectious agents through direct or indirect contact. Key elements include using personal protective equipment, proper patient placement, and minimising patient movement​. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

This resource is a poster on standard precautions for infection prevention and control in healthcare. It outlines essential practices such as hand hygiene, personal protective equipment use, environmental cleaning, and waste management. The poster helps healthcare workers minimise infection risks and maintain safe care environments. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

This resource provides guidance on preventing and managing carbapenemase-producing Enterobacterales (CPE) in healthcare. It covers screening, outbreak control, and environmental cleaning, helping to reduce antimicrobial resistance. The resource supports infection control policies and aims to enhance safety in aged care and health service organisations. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the flu and COVID-19 vaccination program for residential aged care providers. It includes information about what services must do to take precautions to prevent and control the flu and COVID-19 and minimise infection-related risks. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides a communications kit to help promote the Food, Nutrition, and Dining Hotline. It includes social media posts, fact sheets, and videos to support providers in raising awareness of the hotline, which offers advice, information, and assistance on food, nutrition, and dining-related matters in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides a checklist to help aged care providers ensure their incident management systems meet regulatory requirements. It outlines key responsibilities, reporting processes, and steps to review and manage incidents effectively, aligning with the Serious Incident Response Scheme (SIRS) guidelines​.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidelines for creating dementia-friendly dining and kitchen spaces, emphasising sensory engagement, personalised meal experiences, and a home-like environment. It includes practical adjustments for lighting, noise, seating, and social interaction to enhance dining enjoyment.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

The Dementia Enabling Environments website, developed by Alzheimer's WA, provides guidance and resources to help create enabling environments for a person living with dementia. It includes design principles for different environment types, include home and residential aged care facilities.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This resource provides guidelines to reduce infection transmission risks in healthcare settings. It provides information on standard and transmission-based precautions, specific diseases or conditions, other infection prevention and control strategies and promotional resources practices such as hand hygiene, use of personal protective equipment, and environmental cleaning. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides cleaning and disinfection guidance for health and residential aged care homes to reduce the transmission of COVID-19. It outlines cleaning protocols, frequency, and the use of appropriate disinfectants, ensuring safety for staff and residents. The document also covers procedures for cleaning after suspected or confirmed COVID-19 cases. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.

The new Financial and Prudential Standards will be introduced with the commencement of the new Aged Care Act. The new Standards set out the minimum requirements for good financial and prudential management of registered aged care providers. Registered providers must comply with the Financial and Prudential Standards that apply to them as a condition of their registration.