The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Medication safety in transitions of care: technical report
This resource outlines key actions to improve medication safety during transitions of care, focusing on reducing medication discrepancies and patient harm. It emphasises structured reconciliation, workforce training, patient engagement, and enhanced information systems.
This resource was developed internationally and therefore its applicability and usefulness may be limited.
Medication safety in polypharmacy: technical report
This resource provides guidance on safe medication management in polypharmacy, focusing on patient-centred approaches, team collaboration, and systematic reviews for people with long-term conditions. It includes tools and case studies to support health professionals.
This resource was developed internationally and therefore its applicability and usefulness may be limited.
Better use of medications in aged care
This discussion paper explores strategies to improve medication management in aged care, including reducing inappropriate prescriptions and promoting non-pharmacological interventions. It reviews current interventions' effectiveness, highlights the use of psychotropic medications, and identifies areas for improving practices through multifaceted and multidisciplinary approaches for better resident outcomes and healthcare quality.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Governing for Reform in Aged Care Program
This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Consumer advisory bodies
This resource explains the role of consumer advisory bodies in aged care, which provide feedback to governing bodies on care and services. It outlines the process for joining, the importance of feedback in decision-making, and the responsibility of providers to offer participation opportunities annually.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Better Practice Complaint Handling Guide
This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.
