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Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 5 of 5 result(s)
/quality-standards/first-nations-visual-storyboard-aged-care-and-your-rights

First Nations - Visual Storyboard - Aged care and your rights

Story board
Published date

The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.

Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Storyboards
/quality-standards/consumer-advisory-body-discussion-card-template

Consumer advisory body discussion card template

Template
Published date

A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.

Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Consumer advisory body discussion card template thumbnail
/quality-standards/consumer-advisory-body-welcome-letter-template

Consumer advisory body welcome letter template

Template
Published date

A welcome letter template that consumer advisory body members can use to communicate with new members.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Consumer advisory body welcome letter template thumbnail
/quality-standards/consumer-advisory-body-meeting-agenda-template

Consumer advisory body meeting agenda template

Template
Published date

A template that consumer advisory body members can use to plan their meeting agendas.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Consumer advisory body meeting agenda template thumbnail
/quality-standards/consumer-advisory-body-minutes-template

Consumer advisory body minutes template

Template
Published date

A template that consumer advisory body members can use in their meetings to take minutes.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
Consumer advisory body minutes template thumbnail