Estia Health Norah Head

Accreditation decision
Following a site audit conducted on 22 January 2024 to 24 January 2024, the Commission made a decision on 28 February 2024 to re-accredit this service.
The period of accreditation of the service will expire on 04 June 2027.

Site audit Performance Report

A site audit was conducted with this service on 22 January 2024 to 24 January 2024.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 12 October 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Assessment contact Performance Report

An assessment contact was conducted with this service on 29 October 2021 to 05 November 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 20 April 2021 to 22 April 2021, the Commission made a decision on 04 June 2021 to re-accredit this service.

The period of accreditation of the service will expire on 04 June 2024.

Site audit Performance Report

A site audit was conducted with this service on 20 April 2021 to 22 April 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 August 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service.

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 February 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 August 2020.

At the time of decision we found the home met 41 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 03 August 2017.